Senior Business Operations Lead

1 week ago


London, Greater London, United Kingdom Unicorn Hospitality Group Full time
Job Description You live, dream, breathe and think hospitality.

We specialize to be the best partner in services and housekeeping for the new modern and digital driven hospitality operators.

Now we are looking for an operations manager to take care of a small, but growing portfolio of hotel locations serviced by Unicorn in London.

The ideal candidate will have experience leading a team and managing the daily operation of the business.

Going forward you will own the whole operation and also be head of our amazing housekeeping- and service team in London.

Your day will consist of both operational, planning and strategic work.

Build and lead our service- and housekeeping operations team
Perform room checks to maintain and drive our quality standards
Responsible that we deliver spotless clean rooms and top guest experience in all operated hotels
Manage operations and make sure we don't only do a housekeeping job for our hotels, but really establish a business partnership for the future
Together with our hotel partner and your team drive guest satisfaction
Recruit and train new hires on business practices
Ensure that quality of work and service is maintained at "Unicorn world class" level
You need to be available, flexible and transparent to support and help your team when needed
Proactive nurture and introduce new business opportunities for future growth

Preferably experience from rooms division, housekeeping
Strong communications skills and comfortable with different digital platforms
Comfort working with budgets, payroll, revenue and forecasting
Great English language skills are required, both verbal and written.

We should have hired you yesterday, but please apply and reach out asap
Yes, we work with brands and hotel operators. We are flexible, on our feet and a forward thinking services company.
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