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Residence Supervisor
3 months ago
- time position working 37.5 hours per week between 8am and 5pm Monday to Friday.
Salary Circa. £23,714.00
Location The Maltings
The Residence Supervisor will manage domestic services across the estate, including delivery of soft services, ensuring adherence to the stipulated Service Level Agreement.
The role:
Housekeeping Management
- Plan housekeeping and domestic services, general management, and administrative and control procedures
- Ensure high service standards and that the Service Level Agreements are met
- Maintain accurate information on costs incurred on housekeeping and cleaning activities on a weekly basis
- Keep up to date stock records and prepare purchase requirements
- Regular review of existing procedures in order to increase efficiencies and improve service standards
- Continually appraise operating practices in order to identify new or alternative methods of work
- Monitor the service provided by approved suppliers and manage customer expectations and delivery of service
- Achieve standards / targets whilst maintaining contractual obligations within the Service Level Agreements
- Respond to student complaints within the time scales indicated in the UPP policies and procedures
- Manage and train all relevant staff, raising any potential disciplinary or grievance issues
- Supervise the work of all housekeeping and domestic service staff to ensure high standards are met
- Determine and roster the individual duties of cleaning staff in order to maximize the efficiency of services
- Complete appraisals of relevant staff and identify training and development needs
- Liaise as necessary with URSL staff (locally and in head office), hall residents, University Clients, key stakeholders and University Accommodation Services
- Liaise, if required, confidentially with Warden and JCR representatives on site, and with student support services and other agencies, in relation to student welfare
- Adhere to Health, Safety and Hygiene regulations and policies ensuing compliance by all members of staff
- Provide cover for the Assistant Business Manager as required and carry out any other duties commensurate with the post
- Work additional hours with reasonable notice and respond to callouts in emergency situations out of normal working office hours
In return, we are offering a competitive salary and a great benefits package including cycle to work scheme, pension, store discounts 25 days holiday plus bank holidays, life insurance and many other perks.
