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Customer Engagement Officer

3 months ago

Oldham, Oldham, United Kingdom The Guinness Partnership Full time

About the role


We have an exciting opportunity for a Customer Engagement Officer to join our team in either or London, Milton Keynes or Oldham office on a 9-month fixed term basis.


Reporting into our Customer Experience Manager, you will provide comprehensive administration support for the Customer Experience Team in its delivery of the Customer Experience and engagement strategies and projects.

You will develop, maintain, and monitor tools to generate customer feedback and provide data for reporting to stakeholders and the wider business.


What we're looking for

We're a customer focused organisation so we know that how we do things is just as important as what we do.

You'll not only have vast experience of engagement activities, but you'll also have great customer service skills and a willingness to go the extra mile to get the job done.


You'll also be able to demonstrate:

  • Proven ability to communicate with and professionally manage challenging customers in a social housing environment.
  • Proven ability to deliver a responsive and highquality customer service.
  • Proven ability to build excellent working relationships with teams across functions and specialisms.
  • Knowledge of the National Tenant Engagement Standards.
  • Excellent knowledge of Microsoft Office packages, and IT systems.

Essential Qualifications:

  • Educated to Level 2 in English & Maths (GCSE grade C or above, or the equivalent).

Salary:
£35,581.00 per year

Education:

  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Ability to Commute:

  • Oldham (required)

Ability to Relocate:

  • Oldham: Relocate before starting work (required)

Work Location:
In person

Reference ID: 10141