Client Administrator

3 weeks ago


Stamford, United Kingdom Scout Recruiting LTD Full time

We are now recruiting for a Client Relationship Executive on behalf of our Stamford based client. This award-winning business offers a great opportunity for someone who is looking to work in a fast paced, dynamic, company. Continual training and career progression are available for the right person.

As a Client Relationship Executive within their Commercial Division, your main responsibility will be to manage communication between all parties whilst managing and maintaining an excellent client experience.

This is a permanent office based full time position. Salary GBP25K to GBP30K DOE plus non salaried benefits

Responsibilities

  • Act as the main point of contact between customers, suppliers, and lenders throughout the document processing and payout stages.
  • To develop and nurture relationships with customers to uphold our exceptional 5-star Trustpilot rating.
  • Work closely with the sales team to ensure customer needs and timescales are understood and met.
  • Ensure that all customer documentation is processed efficiently and submitted to lenders in a compliant manner, in line with company procedures.
  • Collaborate with lenders and share best practices.
  • Keep the company CRM system up to date at all times.
  • Professionally handle phone and email communications
  • Delegate tasks to the administrators.
  • Compliance accountability

Key Skills:

  • Excellent written communication skills
  • Professional and engaging telephone manner alongside confidence in dealing with a range of clients.
  • Priority and time management skills
  • A team player and problem solver
  • Aptitude for providing exceptional customer service.
  • Commitment to the company values
  • Computer and mathematical literacy
  • Ability to work efficiently under pressure.
  • Strong eye for detail

Short listing will begin immediately


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