Head of Operations, Global Specialties

R_272376 Head of Operations, Global Specialties 

 

As the Head of Operations, you will be accountable for driving efficient and effective operational processes across Global Specialties. You will be responsible for Global Specialties operational strategy and execution driving consistency and best practice across the business. Your organisational savvy will allow you to navigate a large matrix organization and partner with key stakeholders across business functions.  

What can you expect? 

• Excellent opportunity to work with global colleagues, clients and senior stakeholders as a key figure at the worldâs leading reinsurance broker
• Join a highly successful business unit of Guy Carpenter that is elevating its strategy whilst preparing for its next stage of growth.
• Instrumental in developing and implementing operational plans and projects in line with established standards and regulatory requirements, ensuring that data, tools, and processes meet business and client needs.
• Ensure operations across Global Specialties are fit for purpose and future-proofed, enabling us to adopt new ways of working in response to changing client and market needs.
• Opportunity to build trust and relationships across the globe to ensure new projects, initiatives and processes are delivered to a high standard.

What is in it for you?

• We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.

• Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

• Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will count on you to:

• Lead Operations in Global Specialties, coordinating with the Global Operations Team to deliver and execute on operational plans and objectives.

• Drive the continuous process improvement, execute process changes to support achieving strategic objectives, drive best practice and improve quality and service delivery. 

•  Agree, implement and monitor consistent operational KPIs for Global Specialties and report results to key stakeholders. 

• Develop robust and timely management information that will draw out problems for management.

•  Ensure the businesses has the right operational framework to support the businesses growth.

•  Manage a strong, collaborative relationship with internal stakeholders including Client Support Services, Broker Support Services, Finance, Global Operations and Broking.  Work closely with the Head of Analytical Strategy and other key stakeholders around strategic change.  

•  In conjunction with the wider GC UK stakeholders, ensure the business has best in class governance and controls.

• Roll out and embed an internal QA process and ensure common themes are communicated with appropriate resolutions implemented.

• Continue to build on the Guy Carpenter Excellence framework ensuring all processes and tools are aligned and comply with Professional Standards. 

• Adhere to the governance requirements for GC and Global Specialties.

 

What you need to have: 

• Experience working in insurance, financial institutions or highly regulated environments (i.e. FCA in London).

• Experience of leading or significantly influencing the development of a new operating model. 

• Experience leading and driving process transformation / improvement at scale. 

• Ability to build and manage strong relationships with internal stakeholders throughout all levels of the organisation. 

• Strong leader with effective communication and influencing skills. Transformative in thinking and practical in execution. 

• Experience in a large, complex global organisation.  

• Desire to succeed in a demanding and innovative environment.

What makes you stand out: 

• Knowledge of technical/functional insurance and reinsurance concepts (reinsurance or financial markets)

• Evidence of innovating and driving ongoing process improvements. 

• Self-starter with a track record of execution of complex projects with minimal guidance.

• Detail-oriented strategic thinker with analytical problem-solving capabilities, who thrives in ambiguity.

• Highly organised and comfortable with creating structure and workflows. 

• Ability to learn quickly and maintain a high-performance level in a fast-paced environment. 

• Good understanding of operational excellence and with the ability to manage change. Demonstrable knowledge of local market practices and regulations.  

GUY CARPENTER

Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,500 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh McLennan (NYSE: MMC), the worldâs leading professional services firm in the areas of risk, strategy and people. The companyâs 85,000 colleagues advise clients in over 130 countries. With annualized revenue of over $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit www.guycarp.com and follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at TAUK@mmc.comâ

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one âanchor dayâ per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one âanchor dayâ per week on which their full team will be together in person.

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