Groups Reservations Agent

3 weeks ago

Glasgow, United Kingdom Valor Hospitality Europe Full time
Groups Reservations Agent - Glasgow

Are you an enthusiastic individual with a passion for hospitality and superb administrative skills? We are currently seeking a dedicated Reservations Agent to join our dynamic reservations team. This role is integral to maximizing revenue opportunities and providing stellar customer experiences from the first point of contact to departure.

The Role:

As our Reservations Agent, you will be a crucial part of our busy reservations team, focusing on both group and transient business demands. Your role will involve detailed coordination with various hotel departments to ensure seamless service delivery and guest satisfaction.

Key Responsibilities:

Work as part of a dynamic team to maximize all revenue opportunities through effective management of group and transient bookings. Utilize excellent administrative and communication skills to ensure the smooth operation of group business from the initial inquiry through to departure. Pay meticulous attention to detail to guarantee all group sector bookings are accurate and meet guest expectations. Handle inquiries and bookings via telephone and our online booking system, converting inquiries into confirmed sales. Process, amend, and update bookings as necessary, ensuring optimal occupancy and revenue. Maintain constant communication with the reception and other relevant teams about occupancy levels, special events, and VIP guests. Participate in quarterly incentives, driving performance and enhancing team morale.

Who You Are:

Experienced in Hotel Reservations, Groups, or Front Desk operations, with a solid understanding of the dynamics involved in hotel booking systems. Proficient in using hotel management systems such as Delphi & Opera PMS; experience with these systems is highly advantageous. A problem-solver with excellent interpersonal and communication skills, capable of managing complex bookings and guest requirements. A detail-oriented individual who thrives in a fast-paced environment and is committed to providing exceptional service.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

Valor team member rates at our UK hotels, with rooms from just 30 B&B. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250.

Caring for your health and wellbeing, both in and outside of work

A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month.

Supporting your hospitality career growth

Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

Valor Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans too, with three new luxury 5-star hotels planned to open in 2024.

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