Rental Operations Agent

4 months ago

Glasgow, United Kingdom Avis Budget Group Full time

**Job Title: Rental Operations Agent**
**Location: Glasgow Airport**
**Salary: £24,600 basic plus commission**

**Hours: Permanent, Rotational Shift Pattern Monday-Sunday (annualised hours)**
**Other: Free Parking & Uniform Available**

Rental Operation Agents are responsible for assisting customers with their rental needs and promoting the company's products and services. This position involves interacting with customers, processing rental agreements and payments, and providing information on rental rates and policies. A Rental Operation Agent may also be responsible for checking vehicles in and out, conducting inspections, and for resolving customer complaints and issues. This position typically requires excellent customer service skills, ability to sell and to work in a fast-paced environment.

**Some specific responsibilities of a Rental Operations Agent will include**:

- Greeting customers and listening to their needs to determine the best rental options
- Processing rental agreements and payments providing information on rental rates and policies and available vehicles
- Upselling additional products and services, such as coverage and GPS navigation systems
- Outlining and clarifying final charges to customers and collecting rental agreement receipt signatures
- Providing assistance with directions and travel information
- Maintaining accurate records and completing paperwork
- Inspecting vehicles for any damages or issues at return and documenting them using the appropriate tools and assessing any necessary charges as needed
- Conducting thorough vehicle inspections, and ensuring vehicles are prepared for the next rental
- Ensuring the rental car lot is organized and well-maintained
- Resolving customer complaints and issues in a timely and professional manner
- Ensuring that safety and security protocols are followed at all times

**Requirements**:

- Fluency in spoken and written English
- Prior sales or customer service experience, particularly in the car rental, retail or hospitality sectors preferred
- Valid driver's license with a clean driving record
- Openness to working flexible schedules, including weekends
- Proven proficiency in communication and interpersonal skills
- A team-oriented approach
- Demonstrated ability to handle multiple tasks and perform well in a fast-paced setting
- A friendly, upbeat, and proactive attitude.

**Great rewards for great work**:Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.

**We offer**:

- 33 days holiday inclusive of bank holidays
- Employee Assistance Programme (EAP) provided by Health Assured - 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
- Pension

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

**Job Types**: Full-time, Permanent

Pay: £24,600.00 per year

Schedule:

- 8 hour shift

Work Location: In person

Reference ID: GLAROA

  • Rental Operations Agent

    4 months ago

    Glasgow, United Kingdom Avis Budget Group Full time

    **Job Title: Rental Operations Agent** **Location: Glasgow Airport** **Salary: £24,000 basic plus commission** **Hours: Permanent, Rotational Shift Pattern Monday-Sunday (annualised hours)** **Other: Free Parking & Uniform Available** Rental Operation Agents are responsible for assisting customers with their rental needs and promoting the company's...

  • Rental Operations Agent

    3 months ago

    Glasgow, United Kingdom Avis Budget Group Full time

    **Job Title: Rental Operations Agent** **Location: Glasgow Airport** **Salary: £24,000 basic plus commission** **Hours: Permanent, Rotational Shift Pattern Monday-Sunday (annualised hours)** **Other: Free Parking & Uniform Available** Rental Operation Agents are responsible for assisting customers with their rental needs and promoting the company's...

  • Car Rental Agent

    3 months ago

    Glasgow, United Kingdom Avis Budget Group Full time

    **Job Title: Rental Operations Agent** **Location: Glasgow Airport** **Salary: £24,000 basic plus commission (OTE £32,000)** **Hours: Permanent, Rotational Shift Pattern Monday-Sunday (annualised hours)** **Other: Free Parking & Uniform Available** Rental Operation Agents are responsible for assisting customers with their rental needs and promoting the...

  • Rental Agent

    3 months ago

    Glasgow, United Kingdom SIXT van and truck Full time

    **The Role**: We currently have a great new opportunity for a customer focused Rental Agent to join our friendly but driven team in our Glasgow Depot. Our Vehicle Hire Division hire a range of light commercial vehicles to companies ranging from blue chip corporations and public sector organisations to medium sized enterprises. As a Rental Agent at SVAT, you...

  • Rental Operations Agent

    4 months ago

    Glasgow, United Kingdom Avis Budget Group Full time

    **Job Title: Rental Operations Agent** **Location: Glasgow Central Station** **Salary: £24,000 basic plus commission (OTE £32,000)** **Hours: Permanent, Rotational Shift Pattern Monday-Sunday (annualised hours)** **Other: Free Parking & Uniform Available** Rental Operation Agents are responsible for assisting customers with their rental needs and...

  • Apprentice Rental Advisor

    4 months ago

    Glasgow, United Kingdom Arnold Clark Full time

    We’re excited to be offering a Rental Apprenticeship at Arnold Clark. As an apprentice, you’ll develop excellent customer service skills and learn to work as part of a busy, fast-paced team. **Location** - Kilbirnie Street Rental Business Centre & Kilbirnie Street Car and Van Rental. **Hours** - Full time **About the role** As a Rental Apprentice,...

  • Customer Service Agent

    3 months ago

    Glasgow, United Kingdom Auxillis Full time

    **Salary**: £25,351 pa + bonus up to £1,850 pa OTE **Weekly Hours**: 42.5 hours / week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them to...

  • Apprentice Rental Advisor

    3 months ago

    Glasgow, United Kingdom Arnold Clark Full time

    We’re excited to be offering a Rental Apprenticeship at Arnold Clark. As an apprentice, you’ll develop excellent customer service skills and learn to work as part of a busy, fast-paced team. **Location** - South Street Car & Van Rental. **Hours** - Full time **About the role** As a Rental Apprentice, you will work closely with both the customers and...

  • Apprentice Rental Advisor

    4 months ago

    Glasgow, United Kingdom Arnold Clark Full time

    We’re excited to be offering a Rental Apprenticeship at Arnold Clark. As an apprentice, you’ll develop excellent customer service skills and learn to work as part of a busy, fast-paced team. **Location** - Kilbirnie Street Rental Business Centre. **Hours** - Full time **About the role** As a Rental Apprentice, you will work closely with both the...

  • Customer Service Representative

    3 months ago

    Glasgow, United Kingdom Avis Budget Group Full time

    **Job Title: Rental Operations Agent** **Location: Glasgow Airport** **Salary: £24,000 basic plus commission (OTE £32,000)** **Hours: Permanent, Rotational Shift Pattern Monday-Sunday (annualised hours)** **Other: Free Parking & Uniform Available** Rental Operation Agents are responsible for assisting customers with their rental needs and promoting the...

  • Customer Service Agent

    4 months ago

    Glasgow, United Kingdom Auxillis Full time

    **Salary**: £25,351 pa + bonus up to £1,850 pa OTE **Weekly Hours**: 42.5 hours **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them to be...

  • Weekend Sales Assistant

    3 months ago

    Glasgow Airport, United Kingdom Avis Budget Group Full time

    **Job Title: Rental Operations Agent** **Location: Glasgow Airport** **Salary: £12,000 basic plus commission** **Hours: Saturday & Sunday, 20 hours** **Other: Free Parking & Uniform Available** Rental Operation Agents are responsible for assisting customers with their rental needs and promoting the company's products and services. This position involves...

  • Digital Check-in Agent

    3 months ago

    Glasgow, United Kingdom Avis Budget Group Full time

    Job Title: Digital Check In Agent **Salary**: £24,000 basic plus commission (realistic OTE £32,000-£35,000) **Role Overview**: This is a core role to ensure the success of our digital smart service initiative. We know that speed of service is fundamental to improving the customer experience, and digital smart service provides us with a way to deliver...

  • Digital Check-in Agent

    4 months ago

    Glasgow, United Kingdom Avis Budget Group Full time

    **Job Title**: Digital Check-In Agent **Salary**:£24,600 basic plus commission (realistic OTE £32,000-£35,000) **Schedule**: 40 hours, full-time Permanment - Hybrid **Role Overview**: This is a core role to ensure the success of our digital smart service initiative. We know that speed of service is fundamental to improving the customer experience, and...

  • Site Agent

    3 months ago

    Glasgow, United Kingdom Navartis Full time

    Site Agent This is a great opportunity for an experienced Site Agent to join a well known Tier 1 contractor working on a large water infrastructure programme across the whole of Scotland. The company is a well know Tier 1 contractor who operate nationwide throughout the UK and have a number of Regional offices. Your role as Site Agent you will joining an...

  • Sub Agent

    4 days ago

    Glasgow, United Kingdom Search Full time

    Search are actively seeking a Sub Agent on behalf of one of our key clients who are an established contractor in the civil engineering and rail sectors. What you'll be doing:* The successful Sub Agent will be managing a civil engineering / rail projects across Scotland. * Manage the daily operations on site and ensure project timescales are met within a safe...

  • Rental Business Centre Team Member

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full time

    About the RoleWe're seeking a highly organized and customer-focused individual to join our team at the Arnold Clark Group as a Customer Service Representative. As a key member of our Rental Business Centre, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.Key ResponsibilitiesCustomer...

  • Estate Agent

    3 months ago

    Glasgow, United Kingdom Allen and Harris Shawlands Full time

    Estate Agent At Allen & Harris, part of the Connells Group, we’re looking for a highly motivated Estate Agent to join our team as a Sales Negotiator to complement our fantastic residential sales team in Shawlands. Uncapped Commission - Career Progression A quick look at the role In this role you will be helping people find their dream home by...

  • Estate Agent

    1 week ago

    Glasgow, Glasgow City, United Kingdom Allen and Harris Full time

    {"title": "Estate Agent Opportunity", "content": "Unlock Your Potential as an Estate AgentAt Allen & Harris, we're seeking a highly skilled Estate Agent to join our dynamic team in Glasgow. As a Sales Negotiator, you'll play a crucial role in helping clients find their dream homes by generating valuations, conducting viewings, and negotiating offers.What We...

  • Estate Agent

    1 week ago

    Glasgow, Glasgow City, United Kingdom Allen and Harris Full time

    {"title": "Estate Agent Opportunity", "content": "Unlock Your Potential as an Estate AgentAt Allen & Harris, we're seeking a highly skilled Estate Agent to join our dynamic team in Glasgow. As a Sales Negotiator, you'll play a crucial role in helping clients find their dream homes by generating valuations, conducting viewings, and negotiating offers.What We...