Reservations Agent

2 months ago

Glasgow, United Kingdom Maldron Hotel Glasgow Full time

**Reservations Agent** - MALDRON HOTEL GLASGOW CITY**

**We have a fantastic new vacancy for Reservations Agent in the excellent MALDRON HOTEL GLASGOW CITY**

**Why us?**
- Annual Leave Entitlement - increasing with length of service
- Future opportunities to develop within Dalata. We actively encourage internal development and progression.
- Free meals on duty as well as all day tea and coffee for the caffeine lovers
- Great location with easy access to public transport
- Food and Beverage Discount in all Dalata Hotels (Ireland, UK & Germany)
- Group Wide Discounts on Hotel stays for you and your Family & Friends (Ireland, UK & Germany)
- Staff Appreciation Initiatives, Fun Team Building Activities and regular charity events
- Employee Assistance Programme and access to counselling support
- Cycle to Work Scheme

**Objective of the Role**

Reporting to the Reservations Manager, the Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations department present a friendly and professional manner at all times. As a Reservations Agent, you will act as the main point of contact for guest’s bookings for bedrooms and car park, dealing with queries and cross selling of our other properties.

**Key Duties and Responsibilities**
- Manage Guests reservations, ensuring that their needs and wants are met to the highest standard.
- Give details of hotel facilities and pricing information.
- Upsell other areas of the hotel or other properties in the group.
- Ensure expectations are set correctly, in advance of the guest’s stay.

**Requirements**:

- 1-2 years experience in a similar role with a Reservations System, Opera would be an advantage.
- Excellent customer care skills.
- Excellent command of the English language both written and oral is essential.
- Ability to cope well under pressure.
- Highly motivated, and a team player.

**About our culture**:
Dalata Hotel Group - Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

**_Dalata Hotel Group Plc is an Equal Opportunities Employer._

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