Reservations Agent

3 weeks ago

Glasgow, United Kingdom Glasgow Grosvenor Hotel Full time

7 Hospitality Management is looking for an enthusiastic, highly motivated bedroom **Reservations Agent** to join us in this exciting opportunity. This is a full time role based out of **Glasgow Grosvenor Hotel** in Glasgow. The aim of our Reservations team is to convert all potential business into guaranteed bookings whilst providing outstanding customer service. You’ll play a crucial part in making sure all of our guests arrive happy.

Located just steps away from iconic West End sights, our Grade A historic building is in Glasgow’s West End, between the bijou shops Byres and Great Western roads. Adjacent to the Botanic Gardens, the hotel boasts leafy views of the 27-acre gardens. The hotel features a sophisticated steakhouse (BoVine) where our famous Chateaubriand is a patron favourite and an award winning gin bar (BeGin) which features over 100 gins from around the world with a selection of innovative cocktails and unique craft beers. A perfect stay for leisure guests as well as corporate guests with 5 event suites to choose from, accommodating up to 400 guests.

**What will I be doing?**

As a **Reservationist **for the Glasgow Grosvenor Hotel, we are looking for a positive can-do attitude to drive exceptional standards and guest experience. You will be responsible for the following tasks;
- Taking and tracking deposit payments
- Ensuring all Brand Standard telephone & reservation standards, and language requirements, are fully met, consistently and efficiently
- Contributing fully to the team’s targets to ensure sales forecasts are achieved, upselling the hotel bedrooms, our restaurant and bar.
- Utilising our Property Management Systems to achieve the highest possible output and results
- Liaising with your colleagues in the teams throughout the hotel to ensure fantastic teamwork, smooth communication and a superior service for our guests
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations.

**What are we looking for?**

A **Reservationist **serving 7 Hospitality Management managed hotels is always working on behalf of our Guests, Owners and working with other Team Members. To successfully fill this role you must possess the attitudes, behaviours, skills and values that follow;
- Enthusiastic, confident and warm; you like working in an environment where things move and flex.
- You’re supremely reliable and like to ensure every job is completed to the highest standard consistently
- You have excellent organisational skills, impeccable attention to detail and a fantastic ability to prioritise
- Flexibility, adapting to changing demands and timescales, as well as using your initiative, are just some of your key skills
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Glasgow Grosvenor brand
- You have a positive “can do” attitude to solving problems in a professional and courteous manner
- A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual
- You want to be part of a team that works hard, supports each other and above all has fun along the way

**Our Values**
- Transparency **|** We ensure clarity in communication so that there are no surprises
- Ownership **|** We think and perform like owners
- Driven **|** We have a constant desire for improvement
- Investment in our People **|** We continuously invest in our people to ensure that they are the best that they can be

**Benefits**
- Pension Scheme
- Discounted Hotel Stays across our 7H Portfolio
- Discounted Food and Beverage across our 7H Portfolio
- Industry led training through our partnership with Cornell University
- Health Scheme
- Enjoy your birthday off
- Employee of the month programme
- Long service recognition scheme
- Complimentary overnight stay within probationary period
- Free use of leisure club facilities within other 7H hotels

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

Schedule:

- 8 hour shift

Work Location: One location

Reference ID: Reservations Agent

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