Reservations Specialist

2 days ago


Glasgow, United Kingdom Elegant Resorts Full time

**Reservations Specialist**
**Overview**
- Permanent Position
- Location: Glasgow
- Hours: 37.5 flexible between the hours of 8.30am - 6pm Monday to Friday
- Reservations Specialist

**Who we are**
If Only are a multi award-winning, luxury tour operator that focusses on 5 Star resorts and some unique handpicked properties around the world.

**Your New Role**
In being the first point of contact for many of our customers, it is essential that any person in this role is professional, courteous and helpful at all times.
An ability to deliver the strongest possible Sales performance results in line with company KPI’s is required, whilst offering industry leading customer service to each Travel Agent.
Previous experience and an In depth specialist knowledge in selling within a high end European programme is essential as is the capability to create packages using a combination of elements including scheduled / charter flights, transfers and excursions.
A positive attitude and desire to learn other products and destinations whilst ensuring the highest of standards and service are offered at all time.

*
Role and Responsibilities*
- To achieve and exceed KPI targets on all aspects of company performance, which can include but not limited to : Maximising Revenue, Margin and Conversion
- To offer Customer Service that exceeds our customer’s expectations time and time again on each and every call
- To utilise the highest level of product knowledge where possible to go ‘one step beyond’ what other Tour Operators offer and to showcase our specialist knowledge
- Respond and follow up on all sales enquiries. Deliver concise and accurate information to clients/agents
- To complete all details of a customer’s booking accurately into our systems and ensure a seamless process is in place before handing over to other departments
- To develop, maintain and improve individual and team product knowledge
- To achieve and exceed KPI targets on all aspects of company performance, which can include but not limited to : Maximising Revenue, Margin and Conversion
- To utilise the highest level of product knowledge where possible to go ‘one step beyond’ what other Tour Operators offer and to showcase our specialist knowledge
- Respond and follow up on all sales enquiries. Deliver concise and accurate information to clients/agents
- To complete all details of a customer’s booking accurately into our systems and ensure a seamless process is in place before handing over to other departments
- To develop, maintain and improve individual and team product knowledge

**Key Attributes are: -**
- To have a minimum of 2 years in a travel role and to be able to demonstrate an understanding of what it takes to be a ‘Travel Specialist’
- Have strong geographical knowledge and be willing to develop and learn as the business grows and new destinations are added
- To display a positive outlook and attitude at all times
- Be solutions focused and have a forward-thinking approach
- Work as part of a team but also to have own initiative
- Ability to work accurately in a pressured environment
- Patience and understanding (empathy) offering advice and guidance.
- Attention to detail with the ability to foresee potential problems
- Demonstrate numeracy and be capable of pricing / adjusting and discounting
- To provide outstanding levels of customer service externally and internally
- Ability to prioritise, manage expectations and multi task
- Able to communicate both verbally and in writing at all levels
- Professional approach
- Develop and maintain professional relationships with suppliers and travel agents
- Be flexible and demonstrate the willingness to go the extra mile
- Open to change and a willingness to learn
- GDS Galileo experience

Min 2 years' experience
GDS Galileo experience



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