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Order Management Specialist

2 months ago

Little Chalfont, United Kingdom Danaher Full time

Be part of something altogether life-changing
 

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us â working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity â so you can grow your career and expand your skills in the long term.

Cytiva is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

We are looking for an Order Management Specialist (German Speaking) to work with our expert Customer Service/Order Management team in either our offices in Amersham, UK or Dreieich, Germany.

Do you have a passion for CUSTOMER SERVICE/ORDER MANAGEMENT? Then we would love to hear from you.  

What youâll do:

  • Process customer orders in compliance with company policies and standard operating procedures

  • Demonstrate excellent data entry skills to quickly and accurately review and input data

  • Ensure pricing are updated correctly in the ERP

  • Track orders to delivery, problem solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric.

  • Attend daily Visual Daily Management meetings with the rest of the team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction.


Who you are:

  • High school degree (or equivalent experience) with multiple years of relevant work experience in a fast-paced Order Management role

  • Experience with ERP systems such as Oracle and CRM systems such as SFDC as well as MS Office products including Word, Excel, and Outlook

  • Written and verbal communication skills

  • Fluent in English and German

  • High attention to detail with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information.

It would be a plus if you also possess previous experience in:

  • EDI experience with electronic orders and invoices desirable

  • Strong focus on driving customer satisfaction

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrowâs science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whatâs next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.