Nights Guest Service Assistant

2 days ago

Epsom, United Kingdom Holiday Inn Express London - Epsom Downs Full time

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

A DAY IN THE LIFE OF A NIGHT GUEST SERVICES ASSISTANT AT THE HOLIDAY INN EXPRESS EPSOM DOWNS

What you'll be doing...

Reporting to the Night Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Holiday Inn Express Epsom Downs. You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist & Food & Beverage Assistant - no shift is the same This is a nights role working five days out of seven, between the hours of 22.45pm and 7.15am. Prior night working is essential in order that you adapt to the hours. It is a fast paced job involving many different aspects, bar work, reception work, cleaning and cooking.

Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service 

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Guest Service Assistant you will need the following qualities and skills. 

Outstanding communication skills Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up  A can-do attitude Computer literate with a professional telephone voice 

 

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... 

Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension

To learn more about our full benefits package, click here to watch our employee benefits video.


EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.

#LifeatRBH 

 

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