Guest Experience Expert

1 week ago

Derby, United Kingdom Marriott International Full time
Additional Information Full time position 40 hours, 5 days in 7, £11.44 per hour.
Job Number 24168218
Job Category Rooms & Guest Services Operations
Location Delta Hotels Breadsall Priory Country Club, Moor Road, Derby, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Guest Experience Expert

    1 week ago

    Derby, United Kingdom Marriott Full time

    Additional Information Full time position 40 hours, 5 days in 7, £11.44 per hour. Job Number 24168218 Job Category Rooms & Guest Services Operations Location Delta Hotels Breadsall Priory Country Club, Moor Road, Derby, England, United Kingdom Schedule Full-Time Located Remotely? N Relocation? N Position Type ...

  • Reliance Worldwide Corporation Technical Expert

    3 weeks ago

    Derby, Derby, United Kingdom John Guest Full time

    About UsAt John Guest, we're a leading manufacturer of innovative plumbing and heating solutions. Our mission is to provide top-tier products and exceptional customer service to the plumbing industry.Job PurposeWe're seeking a highly skilled Plumbing Technical Support Specialist to join our team. As a key member of our technical support team, you'll provide...

  • Reliance Worldwide Corporation Technical Expert

    3 weeks ago

    Derby, Derby, United Kingdom John Guest Full time

    About UsAt John Guest, we're a leading manufacturer of innovative plumbing and heating solutions. Our mission is to provide top-tier products and exceptional customer service to the plumbing industry.Job PurposeWe're seeking a highly skilled Plumbing Technical Support Specialist to join our team. As a key member of our technical support team, you'll provide...

  • Plumbing Technical Support Specialist

    3 weeks ago

    Derby, Derby, United Kingdom John Guest Full time

    About UsAt John Guest, we're a leading manufacturer of innovative plumbing and heating solutions. Our mission is to provide top-tier products and exceptional customer service to the industry.Job PurposeWe're seeking a skilled Plumbing Technical Support Specialist to join our team. As a key member of our technical support team, you'll provide expert guidance...

  • Plumbing Technical Support Specialist

    3 weeks ago

    Derby, Derby, United Kingdom John Guest Full time

    About UsAt John Guest, we're a leading manufacturer of innovative plumbing and heating solutions. Our mission is to provide top-tier products and exceptional customer service to the industry.Job PurposeWe're seeking a skilled Plumbing Technical Support Specialist to join our team. As a key member of our technical support team, you'll provide expert guidance...

  • Team Leader

    3 weeks ago

    Derby, Derby, United Kingdom Stonegate Group Full time

    About UsAt Stonegate Group, we're a leading operator of pubs, bars, and late-night venues in the United Kingdom. Our diverse portfolio includes well-known brands like Slug & Lettuce, Be At One, and Popworld.Job SummaryWe're seeking an experienced Team Leader to join our team at The Hideout in Derby. As a Team Leader, you'll be responsible for creating an...

  • Team Leader

    3 weeks ago

    Derby, Derby, United Kingdom Stonegate Group Full time

    About UsAt Stonegate Group, we're a leading operator of pubs, bars, and late-night venues in the United Kingdom. Our diverse portfolio includes well-known brands like Slug & Lettuce, Be At One, and Popworld.Job SummaryWe're seeking an experienced Team Leader to join our team at The Hideout in Derby. As a Team Leader, you'll be responsible for creating an...

  • Sales Representative

    3 weeks ago

    Derby, Derby, United Kingdom John Guest Full time

    About John Guest John Guest is a leading global manufacturer of plumbing and fluid control solutions, renowned for its innovative products and commitment to quality. We serve diverse markets across the construction, industrial, and residential sectors, providing reliable and efficient solutions that enhance everyday life. Our Culture At John Guest, we...

  • Sales Representative

    1 month ago

    Derby, Derby, United Kingdom John Guest Full time

    About John Guest John Guest is a leading global manufacturer of plumbing and fluid control solutions, renowned for its innovative products and commitment to quality. We serve diverse markets across the construction, industrial, and residential sectors, providing reliable and efficient solutions that enhance everyday life. Our Culture At John Guest, we...

  • Customer Experience Expert

    4 months ago

    Derby, United Kingdom Inchcape Full time

    **Mercedes Benz of Derby - **Customer Experience Expert** **£13,688.89 (15,654.22 OTE) + Employee Benefits** **22hrs per week** **What we can offer you** - **33 days’ annual leave**, including bank holidays, rising with length of service. Holiday buying scheme also available - **Retail discounts** that save you money every day - **Gym discounts, cash...

  • Customer Experience Expert

    4 months ago

    Derby, United Kingdom Inchcape Full time

    **Mercedes Benz of Derby** **- **Customer Experience Expert** **£13,688.89 (OTE £15,654.22) + Employee Benefits** **22 hours per week** **What we can offer you** - **33 days’ annual leave**, including bank holidays, rising with length of service. Holiday buying scheme also available - **Retail discounts** that save you money every day - **Gym...

  • Guest Services Associate

    1 month ago

    Derby, Derby, United Kingdom Derby Mickleover Hotel, Signature Collection By Best Western Full time

    Guest Services Associate Derby Mickleover Hotel, Signature Collection By Best Western Opportunity OverviewWe are seeking a dedicated and customer-oriented individual to become a part of our team as a Guest Services Associate. In this pivotal role, you will be the initial point of contact for our guests, significantly contributing to a remarkable and...

  • Customer Experience Expert

    4 months ago

    Derby, United Kingdom Inchcape Full time

    **Customer Experience Expert - Mercedes Benz Derby** - £6,222 (OTE £7,116) + Employee Benefits_ - 10 hours per week, covering Saturday & Sunday_ **Benefits** At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more - **Family Friendly** -...

  • Customer Experience Expert

    4 months ago

    Derby, United Kingdom Inchcape Full time

    **Customer Experience Expert - Mercedes Benz Derby** - (£28,000 + OTB £32,020 pro rata + Employee Benefits )_ **_We currently have 2 options available for part time working - 22 hours & 28 hours per week. Both part time contracts will be working 4 days per week, including Saturday & Sunday. Your preference will be discussed at interview...

  • Customer Experience Expert

    4 months ago

    Derby, United Kingdom Inchcape Full time

    **Customer Experience Expert - Mercedes Benz of Warrington** - £13,689 (OTE £15,684) + Employee Benefits_ - 22 hours per week with one day over the weekend (To be discussed during interview)_ **Benefits** At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health...

  • Guest Services Associate

    1 month ago

    Derby, Derby, United Kingdom Derby Mickleover Hotel, Signature Collection By Best Western Full time

    Guest Services Associate Derby Mickleover Hotel, Signature Collection By Best Western OverviewWe are seeking a dedicated and customer-oriented individual to join our team as a Guest Services Associate. In this pivotal role, you will be the initial point of contact for our guests, significantly contributing to an exceptional and memorable experience.Key...

  • Guest Services Coordinator

    1 month ago

    Derby, Derby, United Kingdom LGH Hotels Management Full time

    The Role We are seeking a dedicated and customer-oriented individual to become a vital part of our hotel as a Guest Services Coordinator. As the initial point of interaction for our visitors, you will be instrumental in delivering an exceptional and memorable experience for our guests. Key Responsibilities: Deliver outstanding customer service to...

  • Guest Services Coordinator

    1 month ago

    Derby, Derby, United Kingdom LGH Hotels Management Full time

    Join Our Team We are seeking a dedicated and service-oriented individual to become a vital part of our hotel as a Guest Services Coordinator. As the initial point of interaction for our visitors, you will be instrumental in fostering a remarkable and hassle-free experience for our guests. Key Responsibilities: Deliver outstanding customer service to...

  • Uk Guest Services Manager

    3 months ago

    Derby, United Kingdom Integral UK Ltd Full time

    Job Description UK Guest Services ManagerROLE AND RESPONSIBILITIESOVERALL ROLE This position is responsible for the Colleague and Guest Experience within the assigned UK portfolio, with a focus on providing outstanding Experience in the Workspace and to Guests coming to our buildings.This role will be responsible for supporting and driving the CX culture for...

  • UK Guest Services Manager

    2 weeks ago

    Derby, Derby, United Kingdom Integral UK Ltd Full time

    Job DescriptionThis role is responsible for delivering exceptional guest and colleague experiences within the assigned UK portfolio. The successful candidate will be a customer-focused leader who can inspire and motivate a team to provide outstanding service.Key ResponsibilitiesDevelop and implement strategies to enhance the guest experience, ensuring a...