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Customer Service Advisor

2 months ago

Swindon, United Kingdom Thames Water Full time
Join our team at Thames Water

Are you passionate about customer service and helping others? We’re looking for enthusiastic individuals to join our First Contact Resolution team at Walnut Court in Swindon. This is a permanent office role where you can make a real difference.

What you’ll be doing
As a Customer Service Advisor, you’ll be at the heart of our customer-centric contact centre, handling inbound calls. Each call is unique, from explaining water bills to assisting customers with financial difficulties find the best tariff for them. You’ll listen, empathise, and find proactive solutions.

No Experience? No Problem
Whether you’re new to working in a contact centre or have prior experience, we invest in your career. If you thrive on challenges, love staying busy, and enjoy helping others, this role is perfect for you

Why join us?

Community focus: We proudly support the communities we serve. To join us, you’ll need to live in the Thames Water region – you’ll know if you do because your water bill comes from us

Fair opportunities: We’re dedicated to ensuring all employees have access to the coaching and training they need to build a career they love.

Flexible shifts: The hours of work are 36 hours a week, following a shift pattern that varies from month to month between 8 am - 8 pm & 1 in every 4 Saturdays. One of our friendly team members will discuss available shifts with you.

Assessment centre and team interaction: Attend our assessment centre where you'll have the opportunity to meet and engage with colleagues in our Swindon office.

What should you bring to the role?
To assist you as you embark on your journey as a Customer Service Advisor, here are the skills and behaviours we are looking for:
  • Passion for Customer Service: Your commitment to exceptional service will set you apart.
  • Active listening skills: Effective communication begins with listening. As a Customer Service Advisor, you’ll actively listen to customer enquiries, concerns, and feedback. Listening to and appreciating their needs allows you to provide tailored solutions.
  • Resilience and strength: Difficult conversations are part of the job. You’ll encounter various situations, from simple queries to complex issues. Your ability to handle challenges with resilience and strength is vital.
  • Passion and team spirit: A positive attitude and genuine passion for helping others will shine through. As a team player, you will collaborate with colleagues to create an inspiring environment.
  • Computer literacy and problem-solving: You’ll navigate systems, databases, and communication tools. Problem-solving skills allow you to find efficient solutions for customers.
What’s in it for you?
Join a team where customers are at the heart of everything we do. We offer comprehensive training to ensure your success.

Ready to make a difference? Apply now
Submit your application and start your journey with Thames Water today. We can’t wait to welcome you to the team
  • Competitive salary starting at £22,524 per annum
  • 24 days holiday per year increasing to 28 days with the length of service
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
  • Personal Medical Assessments – Open to all once a year
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing
Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.