Operational Development Manager

1 month ago

Blantyre, United Kingdom ScottishPower Full time

Operational Development Manager

ScottishPower, Aspect House, Blantyre. G72 0HT 
Salary from £37,142

Flexible Working Pattern
Closing Date: 15th August 2024

Purpose

Supporting Sales channels by providing consistent, accurate, timely automated reporting relating to all aspects of telesales, you will implement, monitor and improve reporting systems which improve business intelligence and aid decision making across the channel.

Providing detailed data analysis in order to identify any emerging trends across the sales operation, you will be required to contribute within he team environment to develop technical expertise with problem solving, process design and development, assessing business impact and assist in the delivery of solutions.

Responsibilities

Identify and utilise systems to provide in-depth reports to Telesales operational team

Maintain accurate portfolio of productivity and sales volumes across multiple 3rd party partners

Continuously improve Telesales reporting portfolio, ensure key stakeholder needs are met

Verifying information against reported information, looking at patterns/trends and identifying obvious errors and identify improvements

Creating reports from MS Access and Excel, designing, developing and building new reports as per Management requests

Collating and building reports from a variety of sources from both internal and external data points

Pro-actively identify internal customer requirements and build reporting data in order to meet requirements within appropriate timelines

Using created reports to help drive data decisions to improve performance within sales channel

Deliver ad hoc reporting as requested by Management Team

What you’ll bring

Demonstrating your in depth experience of reporting within a sales environment, you will possess the ability to understand complexity quickly, making decisions with confidence and clarity based on that understanding.

With your well-developed numerical, analytical and planning skills, you will also be able to demonstrate good communication skills and your understanding of Sales performance metrics.

You will be highly Proficient in MS Access, Excel and VBA.

Working to tight timescales, reacting to special cause events within the operation, you will beable to influence Line Managers and Account Managers by providing justifiable solutions and recommendations around reporting problems.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. 

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that -  so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

36 days annual leave

Holiday purchase – perfect your work/life balance with extra annual leave

Share Incentive Plan and Sharesave Scheme

Payroll giving and charity matched funding

Technology Vouchers – save more and spread the cost of your technology purchases

Count us in – pledge to reduce carbon emissions and help fight climate change

Electric Vehicle Schemes – to help you transition to green/clean driving

Cycle to Work scheme and public transport season ticket loans

Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments

Life Assurance (4x salary)

Access to ‘nudge’ financial wellbeing support

Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT 

Advert will close at 23:59 GMT the day before Job Posting End Date belowAugust-16-2024

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