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Customer Service Manager

2 months ago

Hereford, United Kingdom Halo Leisure Full time

Customer Service Manager - Front of House

Reference: SEP20249294

Expiry date: 16:00, Mon, 7th Oct 2024

Location: Hereford

Job Title: Customer Service Manager | Location: Hereford Leisure Centre

Job Type: Permanent, Part time | Salary: £13 per hour

As a Duty Manager, you are proactive, approachable, calm, and decisive. What’s important to you is the potential to grow, the impact you can have on people's lives, and the opportunity to support others and develop your team.

You are proactive and don’t sit back and wait for things to happen or panic when something goes wrong. You can work on your own initiative, foresee issues before they arise, cope under pressure when an emergency arises, ensure a shift runs smoothly, keep your team happy/motivated, and have difficult conversations when needed. You will have guaranteed a fixed rota to ensure work-life balance, and options for progression within the organisation should you want them.

At Halo Leisure, you get to work for a charity that makes a contribution to the health and wellbeing of your local community while investing back into it. We also offer great training and development opportunities to help our employees upskill and reach their own potential. Our mission is to create healthier communities by providing affordable and accessible health and leisure facilities. We operate gyms, swimming pools, and sports facilities.

As our next Duty Manager, you’ll be instrumental in ensuring customers and employees are in a centre that is safe, clean, open, and busy. You will be key in making sure the centre meets its objectives and be a caring role model who listens to the concerns of their team.

The Key Requirements:

  1. 3 months previous management/supervisory experience either in a leisure or a service-based setting
  2. Confidence to use basic IT software - Google Docs/Sheets or equivalent

Joining Halo Leisure, you’ll learn new skills in management, undertake a funded Level 3 Duty Manager qualification if you wish (or higher if you already hold this), specialise in an area of the business, work at different sites, and contribute to the success of the business and the organisation.

You will be one of the key people driving the success of the centre and receive a sector-leading induction and ongoing training programme.

The Benefits and Perks:

  • Free use of our facilities (including gym, swimming, soft play, tennis, golf, and lots more)
  • Family discounts
  • Training and Development and career progression opportunities
  • 28 days of annual leave plus bank holidays
  • Health Cash Plan
  • Enhanced maternity and paternity pay
  • Enhanced absence pay
  • Additional employer contributions to your pension scheme
  • Long service, Baby gifts, and other reward schemes
  • The chance to be nominated to receive one of our annual staff awards
  • Cycle to work scheme

The Next Step:

Following your application, you will receive an email outlining the next steps.

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