Retail Customer Service Manager
2 weeks ago
About Entain
Entain is a leading sports betting and gaming company that is changing the industry by putting people first. We believe in innovation, technology, and most importantly, our people. Our mission is to provide exciting and entertaining experiences to our customers, and we're looking for talented individuals to join our team.
Job Description
We're seeking a Retail Customer Service Manager to join our team in one of our betting shops. As a key member of our shop team, you will be responsible for delivering outstanding customer service, driving sales, and maintaining high shop standards. You will work closely with our Shop Manager to ensure that our customers receive the best possible experience.
Key Responsibilities
- Deliver exceptional customer service and resolve customer complaints in a professional and empathetic manner.
- Take bets on a wide range of sports and events, and process customer transactions including cash handling.
- Help demonstrate our products and betting terminals to customers and provide information on our services.
- Work towards defined targets and goals, and maintain high shop standards.
- Open or close the shop as needed, and be responsible for the security and safety of the premises.
Requirements
- You must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service and building strong relationships with customers.
- Self-motivated and proactive, with the ability to work independently and as part of a team.
- Ability to deal with challenging situations in a calm and professional manner.
What We Offer
- A competitive salary and benefits package, including pension scheme and annual ShareSave.
- Optional overtime subject to availability.
- Development opportunities and a chance to work with a talented team of people.
Working Patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be made up of a blend of long opening shifts, long closing shifts, and shorter evening shifts, and will vary week to week. As a key holder, you will be responsible for opening and closing the shop.
Additional Information
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance. We also offer a range of benefits, including discounts with hundreds of retailers through Entain Deals, and healthcare and wellbeing support.
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