Welcome Desk Manager
7 days ago
Job Number 24158452
Job Category Rooms & Guest Services Operations
Location W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
W Edinburgh is hiring Welcome Desk Managers (Duty Managers) to join the team We invite you to play an integral part in bringing to life this unique project.
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
ABOUT THE BRAND
Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.
ABOUT THE ROLE
Reporting to the Welcome Office Manager, as Welcome Desk Manager you will play a key role in managing the daily operation of the Welcome Desk (Reception) and Whatever/Whenever (Switchboard) teams. We are looking for someone who is full of energy, a people-person and passionate
As Welcome Desk Manager, key aspects of your role will include:
Act as a role model in how to interact with guests and others
Train your team to become experts in their role
Empower your team to resolve guest issues, assisting where required
Ensure your team are meeting all quality-related standards
Consistently communicate the department’s goals to all team members
Communicate and coordinate between Style (Housekeeping), Welcome Office and Engineering to ensure any guest or maintenance issues are logged and resolved
Maximise revenue performance on a daily basis
Ensure compliance with all Health and Safety protocols
Develop teamwork throughout your team as it grows
Be a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent
Our ideal Welcome Desk Manager is someone who has:
Strong organization and multi-tasking skills
Confidence interacting with guests
Problem resolution skills
Good communication skills – both written and verbal English
Previous experience working in five star, luxury/lifestyle hotels
A positive mindset
A genuine passion for working in hospitality
In return for your hard work, we give you:
World class training and development, including leadership development
Unlimited career opportunities (internationally and locally)
Bonus plan
Enhanced holiday entitlement – starting at 31 days (including bank holidays) and increasing with length of service
Company pension scheme
Private medical insurance
Wellness and mental health programmes
Discounted accommodation, food and beverage in over 9,000 hotels all over the world
Discounts for your friends and family
ABOUT THE PROPERTY
W Edinburgh will bring bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure will be the centerpiece of Nuveen Real Estate’s Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.
This W hotel aims to help redefine the city’s hospitality landscape. Accordingly, it’ll fuse the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.
The new W hotel will accommodate guests across 244 stylish guestrooms, including 45 suites. While staying here, guests will benefit from the brand’s signature Whatever / Whenever service philosophy.
A real highlight of this property will be its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities planned are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
If this sounds like the perfect place for you, apply to be a Welcome Desk Manager with us today
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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