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Welcome Desk Supervisor

2 months ago

Edinburgh, United Kingdom W Edinburgh Full time
About the Role

We are seeking a highly skilled and experienced Front Desk Manager to join our team at W Edinburgh. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and enjoyable stay.

Key Responsibilities:

  • Manage the daily operations of the Front Desk and Whatever/Whenever teams
  • Act as a role model in providing excellent customer service and interacting with guests
  • Train and develop your team to become experts in their roles
  • Empower your team to resolve guest issues and ensure that all quality-related standards are met
  • Communicate and coordinate with other departments to ensure seamless guest experiences
  • Maximize revenue performance and ensure compliance with all Health and Safety protocols
  • Develop and maintain a positive and inclusive team culture

Requirements:

  • Strong organizational and multi-tasking skills
  • Excellent communication and problem-solving skills
  • Previous experience working in a luxury hotel environment
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong leadership and team management skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance