Operations Lead

2 months ago

Corby, United Kingdom MSX INTERNATIONAL Full time

Operations Lead

Up tp £46,000

Permanent

40 hours

Field Based/Corby

 

MSX International has the job for you

 

 

MSXI are currently seeking a highly motivated person to take responsibility to lead the aftersales operation team at the Corby site and increase customer NPS scores.

 

The Role

The role will manage day to day operation provide structure within define OEM processes

The role will be field based with an expected minimum of 3 days on site at Corby and regular visit the HMUK in Leatherhead.

 

As part of this role, the Operations Lead will:

  • Lead the Genesis outsourced aftersales operation to improve the required NPS scores as set by GME / GHQ in accordance with the MOU
  • Effectively manage the day to day outsourced operation with processes 
  • Be the direct report for GTA’s and GMUK / HMUK management for all customer vehicles whilst under the control of the agency
  • Ensure quality control processes are in place with the outsourced operation to ensure customer vehicles and courtesy cars do not leave site with outstanding work, or introduced issues
  • Effectively resolve any delays, operational concerns or escalations with the outsourced operation to minimise further customer disruption or dissatisfaction and ensue there are no repeat cases
  • Ensure any technical related concerns are escalated by the outsourced operation technicians via the GSW Hotline system
  • Attend daily update meetings with GTA’s and weekly review meetings with Genesis Management as required
  • Ensure Workshop Automation and eVHC systems and processes are followed and utilised as required
  • Ensure warranty information submissions are completed and submitted in accordance with GWMS policy
  • Ensure any warranty displaced parts fitted by the outsourced operation technicians are correctly labelled and retained for 90 days as required
  • Manage any outsourced operation training needs as required though internal staff or 3rd party companies
  • Ensure all required parts are ordered in time for the customer vehicle arriving at the outsourced operation, including any parts required for outstanding campaigns
  • Manage the parts stock within the outsourced operation and ensure parts are not ordered in volume, outside of service parts
  • Escalate any parts related issues to the Head of Section, Parts Operations

 

About You

We are looking for someone who is driven by meeting and exceeding targets while maintaining high standards and service levels.

 

The ideal candidate is:

  • numerate and articulate
  • confident with digital technology
  • capable of effectively presenting to and communicating with internal colleagues and third-party contractors
  • self-starter, entusiastic, flexible
  • disciplined, organized and able to manage agency teams
  • team player but must have a pro-active approach and provide new ideas for continuous improvement 
  • must have good written and verbal communication ability as well as demonstrating a high standard of interpersonal and numerical skills.

 

Working Pattern and Location

Full time 40 hours (Monday – Friday) field base with a minimum of 3 days a week on site in Corby .

  • Salary up to 46K
  • 25 days annual leave entitlement + bank holidays
  • Company contributory pension plan
  • Cashback healthcare scheme
  • Life Assurance
  • Company Car
  • Exclusive discounts on everyday purchases
  • Exclusive discounts on car purchases

 

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

 

  • Consumer Engagement
  • Parts, Accessories & Service Performance
  • Actionable Insights
  • Diagnostics & Repair Enhancement
  • Warranty and Repair Efficiency
  • Technical Information
  • Learning Solutions
  • Sales Performance

 

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

 

 

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

 

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