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Customer Services Manager
2 months ago
Your new company
You'll be joining a growing manufacturing company based in Livingston.
Your new role
You'll be responsible for managing and coaching a team of 3, providing excellent customer service and sales admin support.
Your key tasks will include:
- Being the first point of contact for incoming and outgoing calls and emails to various stakeholders.
- Supporting customers at all stages of the order process through customer relationship management, understanding existing and potential needs of customers.
- Help with the development and implementation of the group sales strategy - instilling a sales-led ethos throughout the office.
- Be involved in making customer-focused decisions, communicating them across departments.
- Manage the operation and resources for the sales office.
- Create stock codes for non-standard products.
- Greeting visitors and managing the sign in / sign out procedure.
- Handle documents, keep records and organise paperwork relating to orders and email them to the relevant salesperson promptly.
- Ensuring software is functioning and working efficiently for the sales team.
- Maintain office equipment and organise repairs.
- Develop your health and safety awareness and support best practice and compliance across the department.
What you'll need to succeed
- Experience in a customer service and sales role.
- Confident in CRM management.
- Experience in general office administration and systems work.
- Highly organised and efficient.
- Experience coaching staff.
- Strong numeracy and literacy skills.
- A good communicator with interpersonal communication skills.
- Ability to control costs and work to budgets.
- Confident in investigating and resolving customer complaints and queries.
What you'll get in return
In return for your dedication and hard work, you will receive:
- Competitive hourly rate.
- Opportunity to move to a permanent position with additional benefits.
- Working in a busy and fast-paced environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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