Customer Service Associate
4 months ago
Join as a Contact Center Service Advisor at our Livingston contact center and earn between £23,750 and £24,750 per annum upon completion of your initial training, with the opportunity to earn bonuses of up to 10% each year.
It's our people who make it a truly exciting and inclusive place to work - a place where you can be yourself and show off your skills. Our contact centers have moved to hybrid working, meaning you will split your time between home and office.
What are you going to do:
Take incoming calls from customers who may have technical questions or want to discuss billing or upgrading their package.
Learn about our products and how to have a successful conversation with your customers.
Take the time to understand customer needs and recommend products that will improve the customer's browsing, online and/or mobile experience.
Become part of a supportive, fun and friendly customer service team.
Work 37.5 hours Monday - Friday 12:00 - 20:00, with a 1 of 4 Saturday shift. When our clients need us most, you will work up to 5 hours extra per week (maximum 10 times per year) and set aside that time to use as extra vacation time.
What will you bring:
Brilliant listening skills
Passion for problem solving
Ability to empathize and understand customer needs
Passion for providing brilliant customer service
**Benefits**:
Health and wellness:
Subsidized on-site gym or discounts on external gyms
Work cycle diagram
Private healthcare and digital GP through Aviva
Dental and other health care options
Financial well-being
A retirement plan and life insurance that gives you extra peace of mind
Share in the company's success
Annual Share Saving Scheme and Long Service Bonus
In addition to all these great benefits, you'll have the opportunity to participate in the Time to Care program, our commitment to providing every colleague with the opportunity to volunteer up to 1 hour per week. It's all part of a commitment to helping tackle loneliness in our clients and in our communities.
Inclusion:
Where will you work
We are based at the Kirkton Campus in Livingston and employ over 2,000 colleagues. We have free parking on site and we also provide a free bus service from Livingston North train station and Livingston Shopping Centre. While on site you will have access to a subsidized canteen, free tea and coffee, hair and beauty salon, car wash, Amazon lockers, ATM, indoor bike storage, prayer room, shower rooms and changing rooms/toilets as part of the on-site gym.
Pay: £23,750.00-£24,750.00 per year
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