Customer Experience Associate
6 days ago
About the Position
We are seeking a talented and customer-focused individual to join our team as a Customer Experience Associate. This role offers a fantastic opportunity to develop your skills and knowledge in a dynamic and supportive environment.
As a Customer Experience Associate, you will be responsible for delivering exceptional customer service, working with customers to understand their needs and find the right product or service for them. You will also be involved in ordering, dispensing, and collecting glasses and contact lenses, supporting eye-tests and pre-screening activities, and providing aftercare support through repairs and adjustments.
In this role, you will have the opportunity to develop your knowledge through our industry-leading 'Step Into Optics' training programme. You will also be part of a close-knit team, working closely with store managers and other colleagues to deliver excellent customer service and drive business success.
Key Responsibilities:
- Deliver exceptional customer service, building strong relationships with customers and understanding their needs
- Order, dispense, and collect glasses and contact lenses
- Support eye-tests and pre-screening activities
- Provide aftercare support through repairs and adjustments
What We Offer:
- A competitive salary of £25,000 - £30,000 per annum
- A comprehensive benefits package, including discounts on Boots products and services
- The opportunity to develop your knowledge and skills through our industry-leading training programme
- A collaborative and supportive work environment
About Us:
The Boots Company PLC is a leading healthcare retailer, offering a wide range of products and services to customers across the UK. We are proud to be an equal opportunities employer, passionate about embracing diversity and promoting inclusivity in the workplace.
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