Customer Support Specialist

1 month ago

Preston Lancashire, United Kingdom BAE Systems Remote Work Freelance Full time

Job Title: Customer Support Specialist - Fixed term 12 months

Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.

Salary: £24,000

What you'll be doing:

  • Multi-tasking by handling incoming calls/webchats and responding to emails simultaneously without compromising on quality
  • Taking accountability for queries raised and endeavour to resolve these at first-point of contact or maintaining ownership through to resolution where further time may be needed
  • Promote a positive customer experience for employees who use the service
  • Deliver personal performance standards in line with wider business objectives
  • Support and contribute to the continuous improvement and implementation of new processes both within Shared Services and the wider business sectors

Your skills and experiences:

Essential:

  • Experience of delivering high quality efficient customer service in a fast paced multiskilled Contact Centre or Office environment
  • Confidence using IT systems with the ability to learn new systems and processes quickly
  • Excellent communication skills with the ability to adapt your style to individual customer needs across written and verbal communication
  • Minimum 5 GCSE's grade A-C including English or equivalent

Desirable:

  • Experience of working on live chat or on a helpdesk is preferred

Benefits:

You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive

The Employee Service Centre Team:

As an integral part of Shared Services, the Employee Service Centre is the first point of contact for employees across BAE Systems, who contact the helpdesk for a vast range of queries across various lines of service including but not limited to HR, Time and Attendance and Expenses.

The ability to multi-task and providing exceptional customer service are what makes our Employee Service Centre (ESC) Support Specialists stand out in supporting employees across one of the world's leading defence and aerospace organisation.

Why BAE Systems?

This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation

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