Customer Relationship Management Specialist

3 weeks ago

Lancashire, United Kingdom Hakim Group Full time

Company Overview

Hakim Group stands as a prominent entity in the Optical sector, operating across the UK and Ireland. We pride ourselves on fostering a culture that encourages innovation and supports professional development.

Position: Customer Relationship Management Specialist

Role Overview

As a Customer Relationship Management Specialist at Hakim Group, you will join a vibrant team dedicated to enhancing the patient journey and promoting business growth. Your contributions will be vital in refining recall and re-engagement initiatives, playing a significant part in our ongoing commitment to innovation.

Core Responsibilities

  • Oversee the execution of patient recall initiatives with an emphasis on exceptional customer service.
  • Partner with the Data Team to enhance data accuracy and reporting capabilities.
  • Utilize third-party applications to streamline CRM operations.
  • Implement A/B testing and optimize segmentation strategies for improved outcomes.
  • Generate regular performance reports to inform strategic decisions.
  • Facilitate customer journeys and support initiatives aligned with Hakim Group's objectives.

Ideal Candidate Profile

The successful candidate will possess a background in customer service, outstanding communication abilities, and a proactive approach to learning. Proficiency in organizational and IT skills is crucial, along with a collaborative mindset and strong administrative capabilities.

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