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Helpdesk Supervisor
1 month ago
CBW are currently recruiting for a Helpdesk Supervisor looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company.
Hours of Work:
- Monday to Friday
- 8am to 5pm
- Office based
- Schedule reactive and help desk call outs.
- To review jobs received during the working day and allocate accordingly to Engineers.
- Supervise and manage day to day Helpdesk activities
- Support the Helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end user/customers.
- Monitor call activity and produce call volume reports
- To deliver toolbox talks to staff and create and update Help Desk procedures and relate new information to staff.
- Compile and enter data into the monthly client report and submit before the monthly deadline.
- Manage the Rechargeable works from the quotations to completion including requesting the PO from the client for these works.
- To participate in the training of new members of staff or to allocate a trainer, and to oversee the staff training induction sheets.
- Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
- Support the Office & Contract Managers in the administration & delivery of departmental objectives
- Raising Corrective maintenance tasks following on from PPM completed tasks
- Organisation of day-to-day work to ensure that all key tasks are fulfilled
- Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
- To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications
- Helpdesk experience
- IT proficient
- FM experience
- Ability to supervise and manage a team
Please send your CV to Paige at CBW Staffing Solutions for more information.
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