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Helpdesk Supervisor

2 months ago

London, United Kingdom CBW Staffing Solutions Full time

Helpdesk Supervisor - Healthcare Environment - Lewisham, London - Up to 32k per annum

CBW are currently recruiting for a Helpdesk Supervisor looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company.

Hours of Work:
  • Monday to Friday
  • 8am to 5pm
  • Office based
Key Duties:
  • Schedule reactive and help desk call outs.
  • To review jobs received during the working day and allocate accordingly to Engineers.
  • Supervise and manage day to day Helpdesk activities
  • Support the Helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end user/customers.
  • Monitor call activity and produce call volume reports
  • To deliver toolbox talks to staff and create and update Help Desk procedures and relate new information to staff.
  • Compile and enter data into the monthly client report and submit before the monthly deadline.
  • Manage the Rechargeable works from the quotations to completion including requesting the PO from the client for these works.
  • To participate in the training of new members of staff or to allocate a trainer, and to oversee the staff training induction sheets.
  • Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
  • Support the Office & Contract Managers in the administration & delivery of departmental objectives
  • Raising Corrective maintenance tasks following on from PPM completed tasks
  • Organisation of day-to-day work to ensure that all key tasks are fulfilled
  • Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
  • To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications
Requirements:
  • Helpdesk experience
  • IT proficient
  • FM experience
  • Ability to supervise and manage a team
Please send your CV to Brooke at CBW Staffing Solutions for more information. #J-18808-Ljbffr