Current jobs related to Helpdesk Supervisor - London - Landsec
-
Helpdesk Supervisor
3 months ago
London, United Kingdom CBW Staffing Solutions Full timeHelpdesk Supervisor - Healthcare Environment - Lewisham, London - Up to £32k per annum CBW are currently recruiting for a Helpdesk Supervisor looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours of Work:Monday to Friday 8am to 5pm Office...
-
Helpdesk Supervisor
3 months ago
London, United Kingdom CBW Staffing Solutions Full timeHelpdesk Supervisor - Healthcare Environment - Lewisham, London - Up to £32k per annum CBW are currently recruiting for a Helpdesk Supervisor looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours of Work:Monday to Friday 8am to 5pm Office...
-
Helpdesk Supervisor
3 months ago
London, United Kingdom Equans Full timeHelpdesk Supervisor **Offer ID**: - 56748**Contract type**: - Permanent**Schedule**: - Full-Time**Country**: - United KingdomEquans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide. We...
-
Helpdesk Supervisor
3 months ago
London, United Kingdom Land Securities Full timeWe’re Landsec Sustainable places. Connecting communities. Realising potential. We live by these principles to create great experiences for people, now and in the future. We create places that make a lasting positive contribution to our communities and our planet. We bring people together, forming connections with each other and the spaces we create. And...
-
Helpdesk Supervisor
1 month ago
London, United Kingdom Landsec Full time**We’re Landsec** Sustainable places. Connecting communities. Realising potential. We live by these principles to create great experiences for people, now and in the future. We create places that make a lasting positive contribution to our communities and our planet. We bring people together, forming connections with each other and the spaces we create....
-
Helpdesk Supervisor
3 months ago
London, United Kingdom Equans Full time**Requisition ID**: 53794 **Domain**: Other/Other **Contract type**: Permanent **Schedule**: Full-Time Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide. We have an exciting...
-
Helpdesk Operations Supervisor
3 weeks ago
London, Greater London, United Kingdom Adwanted UK Full timeJob OverviewPosition Title: Helpdesk Operations SupervisorLocation: Hybrid Working ModelCompensation: Competitive SalaryWork Schedule: Full-time (35 hours per week)Employee Benefits: Comprehensive Benefits PackageRole Summary:We are looking for a skilled and proactive Helpdesk Operations Supervisor to become a vital part of our dynamic team. The ideal...
-
Helpdesk Operations Manager
13 hours ago
London, Greater London, United Kingdom Cbwstaffingsolutions Full timeJob SummaryCbwstaffingsolutions is seeking a skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for overseeing the day-to-day activities of the Helpdesk, ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesSchedule and Coordinate Helpdesk ActivitiesPlan and schedule reactive and...
-
Helpdesk Supervisor
3 months ago
London Borough of Lewisham, United Kingdom EQUANS Full timeEquans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide. We have an exciting opportunity for a Helpdesk Supervisor to join our facilities team at University Hospital Lewisham in Ladywell....
-
Facilities and Helpdesk Administrator
3 months ago
London, United Kingdom Capstone Facilities Services Ltd Full timeWe are looking for a Facilities & Helpdesk Administrator to join our team at Capstone. Our working environment is fast paced, with each day bringing new challenges. Therefore, strong organisational skills are essential to succeed. This role will be centred around the Maintenance side of our business, and you will be offering support to our Engineering...
-
Helpdesk Night Operative
3 months ago
London, United Kingdom ABM Full time**Description**: **JOB TITLE: Helpdesk Night Operative** **LOCATION: 14 Pier Walk, London** **REPORTING TO: Helpdesk Manager** **SHIFT PATTERN: Sat & Sun 19:00 - 07:00 / Mon & Tue 23:00 - 07:00, 40 hours per week** **PAY RATE: £15.50 per hour** **OVERVIEW OF JOB DESCRIPTION** To provide high quality, professional administrative support to our 24hr...
-
Helpdesk Operative
3 months ago
London, United Kingdom ABM Full time**Description**: **JOB TITLE: Helpdesk Operative (Nights)** **LOCATION: George House - SE1 1NH** **REPORTING TO: Helpdesk Manager** **PAY RATE: £15.50 PER HOUR** **SHIFT PATTERN: Thursday - Sunday (Thursday & Friday 23:00 - 07:00) (Saturday and Sunday 19:00 - 07:00), 40 HOURS PER WEEK** **OVERVIEW OF JOB DESCRIPTION** To provide high quality,...
-
Helpdesk Administrator
2 months ago
London, United Kingdom Equans Full time**Requisition ID**: 54933 **Domain**: Other/Other **Contract type**: Permanent **Schedule**: Full-Time Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide. We currently have an...
-
Contractor Supervisor
13 hours ago
London, Greater London, United Kingdom Cbwstaffingsolutions Full timeJob SummaryCbwstaffingsolutions is seeking a skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for overseeing the day-to-day activities of the Helpdesk, ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesSchedule and Coordinate Helpdesk ActivitiesPlan and schedule reactive and...
-
FM Helpdesk Supervisor
3 weeks ago
London, Greater London, United Kingdom Maxwell Stephens Recruitment Full timeBecome a Key Player in Facilities ManagementAre you prepared to influence the future of property management in a vibrant urban environment? Maxwell Stephens Recruitment is on the lookout for a Facilities Helpdesk Coordinator to join our esteemed client's dedicated team.Why Choose Us?Imagine being part of a forward-thinking group responsible for maintaining...
-
Helpdesk Team Leader
3 months ago
London, United Kingdom BNP Paribas Full timeHELPDESK TEAM LEADER (JOB NUMBER: LON2044) **The role** - Responsible for supervising the day to day delivery of an effective help desk service to a wide range of internal and external customers. **Key deliverables**- Provide best in class customer service to internal and external customer base- - Maintain regular and effective communication with clients...
-
Helpdesk Operations Supervisor
3 weeks ago
London, Greater London, United Kingdom Middle Recruitment Full timeIT Service Desk Operations ManagerCompetitive SalaryLocation: LondonMiddle Recruitment is collaborating with a dynamic and established Managed Service Provider (MSP) in London to recruit an IT Service Desk Operations Manager. This position is ideal for an experienced technician aspiring to transition into a leadership role.Key Responsibilities:In this role,...
-
Helpdesk Operative
3 months ago
London, United Kingdom Mitie Full time**Helpdesk Operative** **Job Overview** Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted...
-
Supervisor
3 months ago
London, United Kingdom Integral UK Full timeWe are currently recruiting for an established Mobile People Supervisor (Electrical Bias) to join us to manage a medium sized team of Engineers & that help maintain the Great Western Railways contract. In these client-facing environments the Supervisor will be responsible for ensuring the company delivers its contractual obligations whilst being the first...
-
Helpdesk Operator
3 months ago
London, United Kingdom BNP Paribas Full timeHELPDESK OPERATOR - 9 MONTH FTC (JOB NUMBER: LON1977) **The role** Responsible for the day-to-day delivery of an effective help desk service to a wide range of internal and external customers. **Key deliverables** - Provide best in class customer service to internal and external customer base - Maintain regular and effective communication with clients and...
![Landsec](https://media.trabajo.org/img/noimg.jpg)
Helpdesk Supervisor
2 months ago
We are Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential.
We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities.
The Role:
- To work in partnership with stakeholders to ensure the appropriate support is available.
- To prepare weekly / monthly / quarterly reports, scheduled and ad-hoc, ensuring Service Partner queries on PO’s and CVO’s are actioned within an agreed time.
- Consistently monitor and review working practices to ensure processes are efficient and streamlined.
- To resolve any queries with available resources. Be a point of escalation for the PO and CVO Administration Agents.
- To assist in reviewing the administration of POs and CVOs to make sure that procedures stay effective and efficient and to assess whether adjustments to working practices are necessary to keep raising the bar for service standards.
- To manage fluctuations in demand within the resources available including responding to urgent requests. This will require managing and resolving conflicting stakeholder needs.
The Team:
We work together to provide our Customers with the best possible experiences within our properties, creating a fun, engaging and productive environment for our teams to feel safe, empowered and supported and to take pride in their work and to realise their own potential.
Provide a best-in-class service that delivers excellent service to our customers, underpinned by our purposes – Live well, Build well and Act well.
What you will be responsible for:
- To report on the provision of PO and CVO administration services including performance against target and recommendations for improvement.
- Assist the Aspire Service Delivery Manager in boosting and optimising service delivery across the helpdesk PO, and CVO administration responsibilities by staying up to date on the latest technological developments in the system and exploring ways to integrate them into current workflows.
- To ensure any customer interaction is an excellent experience and that the Helpdesk and PO/CVO Administration team are appropriately trained as well as having the necessary tools to provide a great customer experience at all times.
- Manage the team to ensure that Service Partners, external suppliers and Workplace Operations team requests are acknowledged and dealt with efficiently & professionally.
- To be actively involved in one to one and/or group training/familiarisation sessions to ensure engagement and commitment to new methods of working and expectations, and adherence to agreed standards for tasks and targets.
- To embed an exceptional competency of Fresh Works to enable new processes to be driven through the Helpdesk, resulting in more streamlined and efficient ways of working.
- Use knowledge of the system to further develop functions which will improve the service delivery from the team.
Your skills, experience and qualifications:
- Knowledge of Workplace processes and procedures
- Experience of PO processing.
- Complaint handling in a helpdesk/call centre environment
- Competent in Outlook, Excel and Word
- Working knowledge of helpdesk and financial administering systems
- Strong experience of FreshWorks or similar CRM system.
We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer exceptional Learning & Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.
25 days annual leave (plus bank holidays) rising to 27 days after 2 years and options to purchase an additional holiday each year.
Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution
Private medical insurance, Life assurance and income protection.
Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)
Annual Sharesave plans with the chance to buy Landsec shares at a discounted rates
Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%
And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.
Diversity and InclusionAt Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.
We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing
At Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential.
We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities.
All qualified applicants will receive consideration for employment and we do not discriminate on the grounds of age, disability, gender identity and gender expression, sexual orientation, marital or civil partner status, pregnancy and/or parental status, ethnicity, race, nationality, citizenship, cultural background,socio-economic background, religion or belief
Flexible WorkingDepending on the nature of your role, Landsec may be able to offer different ways of working to fit around your lifestyle. We know that flexible working can make a real difference to your wellbeing and professional development, and in turn can benefit us as an employer and our customers. The flexible working options available to you is something that can be discussed at the interview stage during the recruitment process
The Recruitment ProcessTo apply for a role at Landsec please click apply in any available role, create a candidate account and upload your CV with the supporting information.
Stage 1: Review CV's
Once you have applied your application will be assessed against the required skills, experience and qualifications. Commonly you will be informed whether you move onto the interview process via a telephone call or email message within 2 weeks of your application being uploaded.
Stage 2: Interview
In most cases the interview process will take between 2-4 weeks with a single on-site interview that may be supported by telephone interviews. In more senior positions you may be asked to attend site and meet other members of the team for less formal interviews.
Stage 3: Offer and Contract
If you are successful a verbal offer will be made and your start date discussed before a contract and offer is sent out to you via the candidate account you applied through. You will be able to review and sign this online. You will be fully supported by Landsec's recruitment team during this process.
Stage 4: Onboarding
Once you have signed your contract you will be able to onboard through our HR system providing us with all the details and completing your benefit selection, your pre-employment screening and any additional onboarding tasks you may have.
#J-18808-Ljbffr