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Digital Operations Manager

3 months ago

Slough, United Kingdom UCB Full time

 

Make your mark for patients


 

We are looking for a Digital Operations Manager (next best action) who is agile and innovative to support the Digital Operations group to be ideally based in Belgium, Germany or UK, other European countries can also be considered.

 

About the role

As part of our digital transformation journey, we strive to add value to our Patient Value Units (PVU) brand strategies via new technologies, business process optimizations and analytical expertise.  Building innovative end-to-end digital programs which create a seamless experience across channels, devices and technologies for our external stakeholders and patients. Within this role you will be responsible for our external stakeholder engagement suggestion tools & processes used by the field-based teams.

 

Who youâll work with

Internal stakeholders including IT, medical, legal and compliance.

 

What youâll do

  • Understand the unique business requirements of internal stakeholders within from business units at regional and local levels.
  • Identify opportunities to challenge existing processes and implement end-to-end solutions, encompassing both processes and digital tools.
  • Foster alignment and collaboration among various stakeholders, including business units, IT, legal, and compliance teams.
  • Take the lead of a cross functional team as product owner of our next best action engine (Salesforce Marketing Cloud based) with the aim to optimize and execute our healthcare professional (HCP) engagement strategy
  • As part of product ownership lead a vendor team which is responsible for the technical development of the next best action engine
  • Establish a foundation for robust data collection, data quality improvement, process enhancements, and governance for digital solutions
  • Provide direction for the artificial Intelligence / analytics team to strengthen personalized external stakeholder engagement solutions and suggestions

 

Interested? For this position youâll need the following education, experience, and skills

  • CRM system knowledge & affinity â Interest in technology and related applications, including utilization of digital channels & media. Working knowledge of CRM-like systems (esp. Veeva) is a must. Experience with orchestration engines & journey solutions (such as Verso Engine/ SFMC) is a strong plus
  • Apply agile methodology to help teams accelerating on delivery
  • Analytical skills with the main focus on business case analysis and insights generation linked to channel performance
  • Experiences with Artificial Intelligence based digital solutions
  • Outstanding execution & project management skills including planning, networking, change management & training
  • Effective presentation and influencing capabilities at senior management level to drive investment decision making
  • Pharma and healthcare experience considered as incremental value
  • Willingness to travel up to (depending on location, up to 20%)

Are you ready to âgo beyondâ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you

About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.

Why work for us?
At UCB, we donât just complete tasks, we create value. We arenât afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected and has equitable opportunities to do their best work. We âgo beyondâ to create value for our patients, and always with a human focus, whether thatâs on our patients, our employees or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

Learn more about sustainability at UCB and how it is integrated into our business approach.

UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/colour/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.

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