Localities Operations Co-ordinator

2 weeks ago

Worcester, United Kingdom Countryside Properties Full time

Salary £25,506 to £28,340 per annum + Excellent Benefits

Location Home based with travel to our Worcester office

The Vacancy

Are you passionate about making a difference and improving our Neighbourhoods?

At Platform we put our customers at the heart of everything we do, and our Neighbourhood teams are the life and soul of the organisation. We are excited to recruit a customer focused and highly organised individual as a Localities Operations Coordinator to join our team. 

You’ll be a key contact and support for our customers and Neighbourhood Officers in connection with Anti-Social Behaviour, Estate Management and other tenancy breaches. You'll have a hands-on, proactive approach to improving our neighbourhoods for everyone. 

What could you be doing?

In this role you will work alongside the Neighbourhood Officers to ensure robust case management, managing case notes and updating our Housing Management System.  Acting as the point of contact for our residents and Neighbourhood Officers, you will ensure all parties are kept informed of any updates within relation to their cases.

You'll maintain cases in relation to anti-social behaviour (ASB), hate crime, domestic abuse, safeguarding, tenancy breaches and estate management and ensure action plans are agreed, maintained and vulnerability risks assessments are completed where appropriate.

No day is the same in this role so if you like variety and want to progress your career in Housing, this could be right up your street  

Some things we need from you 

  • You will have worked in a customer facing environment and delivered consistently good customer service, taking ownership of case management.   
  • As you will be responsible for keeping customers updated, you will have the ability to organise and prioritise work and handle a number of tasks simultaneously and accurately. 
  • Excellent interpersonal and communication skills are critical in this role, with the ability to communicate effectively with a diverse range of people, sometimes in stressful situations, establishing and maintaining effective working relationships.  
  • You will have confidence in dealing with tough conversations and showing empathy.
  • This is a home-based role, however you will required to work in our Worcester office two days a week alongside your colleagues.

Some of our great benefits include    

  • Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave      
  • Family friendly policies  
  • Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts        
  • Non- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies        
  • Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)        
  • Learning and Development opportunities     
  • Salary sacrifice electric vehicle scheme    
  • Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers   

If this sounds like the ideal opportunity for you, please click apply  If you would like to find out more about this role please contact recruitment@platformhg.com.

The Company

Join us and find your purpose at Platform

Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people’s lives.

You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.

We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage.  After all, we want to attract the best people to work for us and we know that one size does not fit all.

Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events.  This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.

If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.

Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.

Workplace pension

with employer contributions of up to 12%

Flexible working arrangements

with remote working widely available

People Matter

We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships.

Own It

We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do.

One Team

We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen.

Be Brave

We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Documents

How to Apply - DownloadLocalities Operation Coodinator.docx - Download

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