Localities Operations Co-ordinator

6 days ago

Worcester, United Kingdom Platform Housing Group Full time

**Are you passionate about making a difference and improving our Neighbourhoods?**

At Platform we put our customers at the heart of everything we do, and our Neighbourhood teams are the life and soul of the organisation. We are excited to recruit a customer focused and highly organised individual as a Localities Operations Coordinator to join our team.

You’ll be a key contact and support for our customers and Neighbourhood Officers in connection with Anti-Social Behaviour, Estate Management and other tenancy breaches. You'll have a hands-on, proactive approach to improving our neighbourhoods for everyone.

**What could you be doing?**

In this role you will work alongside the Neighbourhood Officers to ensure robust case management, managing case notes and updating our Housing Management System. Acting as the point of contact for our residents and Neighbourhood Officers, you will ensure all parties are kept informed of any updates within relation to their cases.

You'll maintain cases in relation to anti-social behaviour (ASB), hate crime, domestic abuse, safeguarding, tenancy breaches and estate management and ensure action plans are agreed, maintained and vulnerability risks assessments are completed where appropriate.

No day is the same in this role so if you like variety and want to progress your career in Housing, this could be right up your street

**Some things we need from you**
- You will have worked in a customer facing environment and delivered consistently good customer service, taking ownership of case management.
- As you will be responsible for keeping customers updated, you will have the ability to organise and prioritise work and handle a number of tasks simultaneously and accurately.
- Excellent interpersonal and communication skills are critical in this role, with the ability to communicate effectively with a diverse range of people, sometimes in stressful situations, establishing and maintaining effective working relationships.
- You will have confidence in dealing with tough conversations and showing empathy.
- This is a home-based role, however you will required to work in our Worcester office two days a week alongside your colleagues.

**Some of our great benefits include**
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Non
- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

**Join us and find your purpose at Platform**

Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people’s lives.

You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.

Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.

Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.

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