Localities Operations Co-ordinator

4 weeks ago

Worcester, United Kingdom Platform Housing Group Full time

Are you passionate about making a difference and improving our Neighbourhoods?

At Platform we put our customers at the heart of everything we do, and our Neighbourhood teams are the life and soul of the organisation. We are excited to recruit a customer focused and highly organised individual as a Localities Operations Coordinator to join our team. 

You’ll be a key contact and support for our customers and Neighbourhood Officers in connection with Anti-Social Behaviour, Estate Management and other tenancy breaches. You'll have a hands-on, proactive approach to improving our neighbourhoods for everyone. 

What could you be doing?

In this role you will work alongside the Neighbourhood Officers to ensure robust case management, managing case notes and updating our Housing Management System.  Acting as the point of contact for our residents and Neighbourhood Officers, you will ensure all parties are kept informed of any updates within relation to their cases.

You'll maintain cases in relation to anti-social behaviour (ASB), hate crime, domestic abuse, safeguarding, tenancy breaches and estate management and ensure action plans are agreed, maintained and vulnerability risks assessments are completed where appropriate.

No day is the same in this role so if you like variety and want to progress your career in Housing, this could be right up your street 

Some things we need from you 

  • You will have worked in a customer facing environment and delivered consistently good customer service, taking ownership of case management.   
  • As you will be responsible for keeping customers updated, you will have the ability to organise and prioritise work and handle a number of tasks simultaneously and accurately. 
  • Excellent interpersonal and communication skills are critical in this role, with the ability to communicate effectively with a diverse range of people, sometimes in stressful situations, establishing and maintaining effective working relationships.  
  • You will have confidence in dealing with tough conversations and showing empathy.
  • This is a home-based role, however you will required to work in our Worcester office two days a week alongside your colleagues.

Some of our great benefits include    

  • Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave      
  • Family friendly policies  
  • Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts        
  • Non- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies        
  • Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)        
  • Learning and Development opportunities     
  • Salary sacrifice electric vehicle scheme    
  • Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers   

If this sounds like the ideal opportunity for you, please click apply If you would like to find out more about this role please contact .

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