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Junior IT Support Administrator

4 months ago

SouthendonSea Essex, United Kingdom Dovetail HRS Full time

Junior IT Support Administrator Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for a Junior IT Support Administrator to join their team based in Southend. To be considered for this role you must have strong presentation, communication administration and organisation skills with a keen eye for detail and advanced knowledge of Microsoft Office applications. Responsibilities Support

  • 1st line IT support alongside a UK based team
  • Desk setups, machine replacements, moves and changes
  • Raising IT support tickets and ticket assignments
  • Remote site support using industry standard tools
  • Home worker remote support
  • Local site support – Southend-on-Sea Travel to remote sites when required
Reporting
  • Provide monthly/weekly reports using standard tools to the IT team
  • Provide monthly internal Business reports where required
General
  • Carry out IT project work as assigned.
  • Work within the company vision and values
Accountabilities
  • Support all users alongside the UK IT team and MSP’s.
  • Southend site local IT support.
  • Help maintain core system uptimes.
  • Company asset administration.
  • IT system and asset reports.
  • Respond to support calls within current SLA’s.
Skills & Experienced required
  • Organisational skills
  • Attention to detail
  • Excellent communication, verbal, written and presentation
  • Self-motivated
  • Ability to multitask
  • Communicate with users at all levels
  • Office 365 administration
  • * A DBS Enhanced Disclosure is required for all applicants