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Technical Support Specialist I

2 months ago

SouthendonSea, Southend-on-Sea, United Kingdom Couno ® IT Solutions Full time
About the Role

Couno ® IT Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Service Desk, you will play a pivotal role in delivering exceptional IT support to our clients.

Key Responsibilities
  • Provide advanced IT support with a strong emphasis on delivering a premium service, ensuring clients receive top-tier assistance.
  • Engage with clients in a professional, consultative manner, fostering strong, long-term relationships through trust and exceptional customer service.
  • Collaborate with clients during onboarding processes and coordinate installation dates, providing assurance and expert guidance.
  • Educate and train clients and junior team members on advanced IT solutions, imparting knowledge, and insights.
  • Perform administrative and assume project responsibilities as assigned.
Requirements
  • A strong background in technical support roles, with several years of experience, preferably within an MSP environment.
  • Proficiency in Windows Desktop Operating Systems (e.g., Windows 10/11)
  • Advanced understanding of IT concepts, including Windows Server, Active Directory, DNS, DHCP, and related technologies.
  • Proven expertise in Office 365 Administration, including Exchange, SharePoint and InTune
  • In-depth knowledge of network fundamentals (TCP/IP, DHCP, DNS, Routers, Switches, Firewalls, Wireless Access Points).
  • Competency in Windows Server installations.
  • Experience with Office 365 Exchange and SharePoint Migrations.
  • Demonstrated ability to manage complex IT projects. Familiarity with Azure AD and advanced IT solutions.
About Couno ® IT Solutions

We create partnerships that deliver premium technology solutions to enable efficiency and increase performance. Our mission is to deliver a premium service dedicated to client satisfaction and excellence.