Technical Support Specialist

2 weeks ago

SouthendonSea Essex, United Kingdom Couno ® IT Solutions Full time

About us: At Couno we create partnerships that deliver premium technology solutions to enable efficiency and increase performance.

Performance – Every day we all strive for excellence in everything we do. Join our team as a Technical Support Specialist, where your role is pivotal in solving complex technical issues, maintaining our premium service, and enhancing client relationships. Reporting to the Service Desk Team Lead, you'll lead efforts to provide advanced IT support, engage with clients at a higher level, and build lasting partnerships.

Offer advanced IT support with a strong emphasis on delivering a premium service, ensuring clients receive top-tier assistance.
Engage with clients in a professional, consultative manner, fostering strong, long-term relationships through trust and exceptional customer service.
Collaborate with clients during onboarding processes and coordinate installation dates, providing assurance and expert guidance.
Educate and train clients and junior team members on advanced IT solutions, imparting knowledge, and insights.
Perform administrative and assume project responsibilities as assigned.

A strong background in technical support roles, with several years of experience, preferably within an MSP environment.
Proficiency in Windows Desktop Operating Systems (e.g., Windows 10/11)
Advanced understanding of IT concepts, including Windows Server, Active Directory, DNS, DHCP, and related technologies.
Proven expertise in Office 365 Administration, including Exchange, SharePoint and InTune
In-depth knowledge of network fundamentals (TCP/IP, DHCP, DNS, Routers, Switches, Firewalls, Wireless Access Points).
Competency in Windows Server installations.
Experience with Office 365 Exchange and SharePoint Migrations.
Demonstrated ability to manage complex IT projects. Familiarity with Azure AD and advanced IT solutions.
If you are enthusiastic about providing advanced IT support, building strong client relationships, and meet the requirements listed above, we encourage you to apply and join our team at Couno. Become part of our mission to deliver a premium service dedicated to client satisfaction and excellence

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