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Technical Support Specialist
2 months ago
About Couno ® IT Solutions:
We create partnerships that deliver premium technology solutions to enable efficiency and increase performance.
Our Mission:
We strive for excellence in everything we do, delivering a premium service dedicated to client satisfaction and excellence.
About the Role:
As a Technical Support Specialist, you will play a pivotal role in solving complex technical issues, maintaining our premium service, and enhancing client relationships. You will report to the Service Desk Team Lead and lead efforts to provide advanced IT support, engage with clients at a higher level, and build lasting partnerships.
- Offer advanced IT support with a strong emphasis on delivering a premium service, ensuring clients receive top-tier assistance.
- Engage with clients in a professional, consultative manner, fostering strong, long-term relationships through trust and exceptional customer service.
- Collaborate with clients during onboarding processes and coordinate installation dates, providing assurance and expert guidance.
- Educate and train clients and junior team members on advanced IT solutions, imparting knowledge, and insights.
- Perform administrative and assume project responsibilities as assigned.
What Technical Knowledge & Experience You'll Bring:
- A strong background in technical support roles, with several years of experience, preferably within an MSP environment.
- Proficiency in Windows Desktop Operating Systems (e.g., Windows 10/11)
- Advanced understanding of IT concepts, including Windows Server, Active Directory, DNS, DHCP, and related technologies.
- Proven expertise in Office 365 Administration, including Exchange, SharePoint, and InTune.
- In-depth knowledge of network fundamentals (TCP/IP, DHCP, DNS, Routers, Switches, Firewalls, Wireless Access Points).
- Competency in Windows Server installations.
- Experience with Office 365 Exchange and SharePoint Migrations.
- Demonstrated ability to manage complex IT projects. Familiarity with Azure AD and advanced IT solutions.
Why Couno ® IT Solutions:
We are an equal opportunity employer and offer a dynamic work environment where you can grow and develop your skills. If you are enthusiastic about providing advanced IT support, building strong client relationships, and meet the requirements listed above, we encourage you to apply and become part of our mission to deliver a premium service dedicated to client satisfaction and excellence.
