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IT Support Professional
2 months ago
Couno ® IT Solutions is seeking a skilled Technical Support Specialist to join our team. As a key member of our Service Desk, you will play a pivotal role in delivering exceptional IT support and building strong client relationships.
Key Responsibilities- Provide advanced IT support with a focus on delivering a premium service experience
- Engage with clients in a professional and consultative manner to foster strong, long-term relationships
- Collaborate with clients during onboarding processes and coordinate installation dates
- Educate and train clients and junior team members on advanced IT solutions
- Perform administrative and project responsibilities as assigned
- Strong background in technical support roles, preferably within an MSP environment
- Proficiency in Windows Desktop Operating Systems (e.g., Windows 10/11)
- Advanced understanding of IT concepts, including Windows Server, Active Directory, DNS, DHCP, and related technologies
- Proven expertise in Office 365 Administration, including Exchange, SharePoint, and InTune
- In-depth knowledge of network fundamentals (TCP/IP, DHCP, DNS, Routers, Switches, Firewalls, Wireless Access Points)
- Competency in Windows Server installations
- Experience with Office 365 Exchange and SharePoint Migrations
- Demonstrated ability to manage complex IT projects
- Familiarity with Azure AD and advanced IT solutions
We create partnerships that deliver premium technology solutions to enable efficiency and increase performance. Our mission is to deliver a premium service dedicated to client satisfaction and excellence.
