Customer Support Specialist
Found in: Jooble UK C2 - 2 weeks ago
Duration: 8 Month Rolling Contract
As a Customer Experience Advisor, you will be a knowledgeable expert in our brands in order to achieve a right first time response and the highest level of customer service. You will be responding to customer's enquiries and complaints on our exciting vehicle line up and products. You will also be introducing customers to the Retailer network and will be supporting them to deliver an exceptional customer experience.
Responsibilities:- Managing customer and Retailer inbound and proactive outbound contacts via telephone, e-mail, social and digital platforms
- Being a knowledgeable expert in the Clients' brands and products
- Identifying prospect customers and generate leads to the Retailer network
- Identifying and manage any complaints on the initial contact and handover seamlessly to the Customer Solutions team
- Verifying all contacts and update the SV-CRM system to ensure complete Data Protection compliance
- Ensuring all contacts are captured in the SV-CRM systems to enable the Customer Experience Centre to be a valuable data source to the wider business
- Promoting a positive relationship between customers and Retailers to ensure that a collaborative partnership with the Retailer network is achieved
- Providing support to the Retailer network to assist them in achieving a best in class service, driving customer loyalty and retention
- Ensuring the Retailer network follow all of the correct processes and procedures
- Supporting ongoing marketing activities, working closely with the Marketing team
Qualifications: Call Centre experience
Training: 10 2/4 week initial training is on site in Coventry.
After this period, providing the business is happy with performance the candidate can work remotely 3 days a week. The two office days are Tuesday and Wednesday - subject to change
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