Technical Support Specialist

3 weeks ago

Coventry, United Kingdom BMS Full time

Technical Support Specialist (Flooring)

  • Are you passionate about technical support?
  • Do you thrive in a dynamic environment where problem-solving and customer satisfaction are at the forefront?
  • Looking for an opportunity to join a world and European market leader?

Company Overview: Our client is a leading provider of high-quality building materials, renowned for our commitment to innovation, sustainability, and customer satisfaction. With a strong presence in the construction industry, we deliver cutting-edge solutions for residential, commercial, and industrial projects worldwide.

Responsibilities:

  • Provide expert technical support and guidance to customers, contractors, and internal teams flooring products.
  • Troubleshoot issues related to installation, maintenance, and performance of company flooring systems.
  • Collaborate closely with sales, engineering, and product development teams to address customer inquiries and ensure timely resolution of technical issues.
  • Potentially conduct on-site visits as needed to assess project requirements, offer technical assistance, and provide training sessions for customers and contractors.

Requirements:

  • Background in Engineering, Architecture, Construction Management, or related field.
  • Proven experience in technical support or a similar role within the construction industry.
  • Strong understanding of building codes, regulations, and standards
  • Ability to convey technical information clearly and effectively to diverse audiences.
  • Problem-solving abilities and a customer-centric mindset.

Benefits:

  • Salary 28-35k + Annual company bonus
  • 24 days Holiday + Bank Holidays
  • Company Pension Plan
  • Opportunities for professional development and career growth.
  • Collaborative work environment with a focus on innovation and teamwork.

Location: Coventry, Solihull, Tamworth, Wolverhampton, Stourbridge, Bromsgrove, Nuneaton, Birmingham, Dudley

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