Technical Customer Support Executive

2 weeks ago

Coventry, United Kingdom Meggitt Full time

**Technical Customer Support Executive**:

- Requisition ID: 118820- Business Unit: S&S Central Costs UK (9165)- Location: Coventry, COV, United Kingdom, CV7 9JUParker Sales, part of the Parker Hannifin Group, has been operating in the UK within Aerospace & Engineering for 50 years and due to internal promotions, growth and acquisition several vacancies have arisen for an Inside Sales Coordinator to join the teams at our state of the art offices in Ansty, Coventry

**Role Summary**:
Working in a dynamic customer facing environment as part of a team with a strong collaborative and supportive culture, to provide technical support and advice to internal and external customers on our Hydraulic components and systems. Offering premier customer experience by combining great technical skills with great communication. With the added opportunity to broaden your product knowledge and play an active role in improving team processes to ensure we deliver and push to exceed team goals.

**Job Core Responsibilities**:

- Provide product related technical resolutions to customer enquiries for the hydraulic pump/motor/valve ranges, with back up support on other Parker product technologies as required.
- Maintain communications with Parker manufacturing locations and technical teams to develop a strong working relationship.
- Answer pricing queries working alongside the strategic pricing team, ensuring pricing is in line with corporate guidelines, i.e. Gross Margin levels, and creating quotations as required.
- Work closely with all Value Streams and the wider Parker teams, providing support and advice as required
- Play an active role in improving team processes in order to enhance performance and customer experience
- Follow guidelines to ensure high standard of data quality in our systems - JDE, OEC Siebel

**Skills, Experience & Abilities**:

- Strong Customer Service skills required and a mindset to provide an excellent level of customer experience.
- Similar role experience
- JDE mainframe, OEC and Siebel system skills desirable.
- Effective planner and organiser, with attention to detail.
- Interest in continuous improvements and cross functional projects.

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