Customer Onboarding Executive

2 weeks ago

Coventry, United Kingdom Imail Comms Ltd. Full time

**JOB DESCRIPTION AND PERSON SPECIFICATION**

**Job Title**:
**Customer Onboarding Executive**

**Reports to Job Title**:
**IT Manager / Director**

**Department**:
**Service Desk**

**Location / Site: Home /Office**

**Coventry - 3 days a week office based**

**Postion Code**:
(HR to Complete)

**Intro**

**The Role**

**In House Training & Progression**

**Key Duties & Responsibilities**:
Imail comms are a fast-growing organisation within the digital comms marketplace. Due to continued growth, an exciting opportunity has arisen within the Service Desk team, responsible for onboarding and supporting all new and existing customers.

The Customer Onboarding Executive’s role will be to liase with clients and assess their needs and requirements. This will then allow them to introduce them to the correct methods/services within Imail. This will involve setting up user accounts and helping customers through the initial testing stages.
- In-depth training around all aspects of Imail products and systems.
- 1-1 mentoring in onboarding Imail clients.
- Document composition training using our Quadient Evolve software.
- Courses and further development opportunities offered to all staff.
- **Customer Onboarding**:
Serve as the primary point of contact for new customers during the onboarding process.

Conduct onboarding sessions and walkthroughs, ensuring customers are proficient in using our products/services.

Customize onboarding plans based on individual customer needs.
- **Document composition**

Be able to create, edit, and format documents.

Import and integrate data from various sources into documents, such as spreadsheets, databases, or CRM systems.

Ensure data accuracy and consistency in documents.

Develop and maintain document templates, including letterheads, headers, footers, and other standardised elements.
- **Product Knowledge**:
Develop a deep understanding of our products/services and their value propositions.

Stay updated on product updates and enhancements to effectively educate customers.
- **Issue Resolution**:
Address and resolve any customer concerns or issues during the onboarding process.

Collaborate with the technical support team when necessary to ensure prompt issue resolution.
- **Documentation and Reporting**:
Maintain accurate records of customer interactions and progress during onboarding.

Provide regular reports to the Customer Onboarding Manager on onboarding progress and customer feedback.

**People Management Responsibilities**:
N/A

**Person Specification**

**Education / Qualification / Certification Requirements**:
Completion of a relevant degree such as Business Management or equivalent experience is useful but not essential

**Experience, Knowledge, and Skills**:
You will ideally have experiance in onbording customers into a workplace. Prior experiance within mail preferable but not essential.

You must be able to demonstrate the competence in each of the following areas:

- Strong understanding of customer onboarding best practices.
- Familiarity with CRM software and customer onboarding tools.
- The ability to quickly learn the Imail products and services.
- A strong user of Microsoft Excel

You must have:

- Previous experience in a fast-paced working environment
- A proactive, enthusiastic, and reliable approach to work
- Excellent attention to detail, and a methodical and well-organised mindset
- The ability to work under pressure
- A strong customer focus
- Excellent interpersonal and communication skills, both written and verbal.
- Strong problem-solving and critical-thinking abilities.
- Ability to work independently and as part of a collaborative team.

**Key Stakeholders (Internal / External)**

**Contact (role)**

**Frequency**

**Purpose**

**IT Manager**

**Daily**

Business reporting

**Health & Safety Responsibilities**:
Ensure that all Health and Safety policies and procedures are complied with within own area of control (as stated in the employee handbook/displayed at the location) in line with Location Site Risk Assessments

**Selection Process**

**Authority**

Authorised by:
Full Name:
Job Title:
Board Member Sign Off:
Date:
**Job Holder Acknowledgement of Receipt**:
I acknowledge receipt of this job description and confirm that I am fully conversant with its contents

Signature:
Full Name:
Date:
Pay: £25,000.00-£35,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Coventry, CV3 4LH: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Coventry, CV3 4LH

Reference ID: OnBoard2

  • Customer Service Executive

    1 week ago

    Coventry, United Kingdom Dawsongroup plc Full time

    Do you want to work for a business who are rapidly expanding, passionate about progression and reward their employees for their hard work and successes? **Customer Service Executive** Working as a part of a busy team within our truck and trailer business we have an opportunity for an enthusiastic **Customer Service Executive **based at our** Coventry...

  • Customer Success Executive

    22 hours ago

    Coventry, United Kingdom Contechs Full time

    Customer Success Executive **Full-time role with full training and career development offered.** **Competitive salary with incentives.** **Division: Digital Construction** A leading UK Digital Construction consultancy that supports a prestigious customer base within the AEC (Architecture, Engineering, and Construction) sector. **The Role** Due to...

  • Sales Executive

    3 days ago

    Coventry, United Kingdom TALENTTECH RECRUITMENT LTD Full time

    **Sales Executive** **Audio Visual Equipment - Midlands - Office based in Coventry** **Coventry, Birmingham, Leicester, Nuneaton, Hinckley, Rugby, Solihull, Warwick, Royal Leamington Spa** **£25,000 - £35,000 Basic Salary (DOE) + Company Vehicle + Benefits Package + Overtime** - Are you an experienced commercial sales or project professional looking for a...

  • Sales Executive

    2 weeks ago

    Coventry, United Kingdom KPI People Full time

    Sales Executive - Coventry - Basic Salary - £20,000 - OTE - £43,000 (uncapped) - Company Car - Great Benefits Package - Our client, a busy franchised dealership, inCoventry has the requirement for an experienced Car Sales Executive to join their established and high performing sales team. Responsibilities As a Car Sales Executive your responsibilities...

  • Marketing Executive/Senior Executive

    2 weeks ago

    Coventry, United Kingdom Reed Full time

    REED Marketing & Creative are working with a specialist data business who are looking for a superstar Marketing Executive to join the team. The business are specialists in their field and have some super interesting products to be talking and writing about! And so, due to the business having a pretty impressive growth plan, they would like someone who...

  • Sales Executive

    22 hours ago

    Coventry, United Kingdom Octane Recruitment Full time

    **Sales Executive Vacancy - Coventry** **Salary**: £18,000 basic plus commission OTE £40,000 **Working hours**: Monday to Saturday, 1 in 2 Sundays. Day off in the week **OC13692** My client is recruiting for an Sales Executive for their Main Dealership company in the Coventry area Fantastic benefits package that includes: - Discounted car purchase...

  • Lettings Executive

    22 hours ago

    Coventry, United Kingdom EREC ESTATES Limited Full time

    As a Lettings Executive, you will ensure that all enquiries are dealt with promptly, professionally, efficiently and accurately, to ensure complete customer and client satisfaction and to ensure that all targets both departmentally and individually are achieved and whenever possible, exceeded. As a Lettings Executive, you will: - Conduct viewings for...

  • Executive Sales Manager

    2 weeks ago

    Coventry, United Kingdom Keepmoat Full time

    We have an exciting opportunity for a Sales Executive to join our West Midlands region this will initially be a floating role with a permanent site to be allocated in the region later. The Sales Executive will work Thursday to Monday, providing a professional service to all our customers and potential customers, with the aim of achieving sales and financial...

  • Customer coordinator

    Found in: Talent UK 2A C2 - 2 days ago

    Coventry, United Kingdom Adecco Full time

    Do you enjoy delivering outstanding service? then we want to hear from you Customer service executive/ Account manager CoventryPermanentSalary: competitive22 days holiday + BH - rising with service Great employee benefits Hybrid working 2 days office Key responsibilitiesMaintain and develop strong relationships with customersMange a portfolio of clients and...

  • Customer coordinator

    2 days ago

    Coventry, United Kingdom Adecco Full time

    Do you enjoy delivering outstanding service? then we want to hear from you Customer service executive/ Account manager Coventry Permanent Salary: competitive 22 days holiday + BH - rising with service Great employee benefits Hybrid working 2 days office Key responsibilities Maintain and develop strong relationships with customers Mange a...

  • Customer coordinator

    Found in: Whatjobs ES C2 - 3 days ago

    Coventry, United Kingdom Adecco Full time

    Do you enjoy delivering outstanding service? then we want to hear from you Customer service executive/ Account manager CoventryPermanentSalary: competitive22 days holiday + BH - rising with service Great employee benefitsHybrid working 2 days office Key responsibilitiesMaintain and develop strong relationships with customersMange a portfolio of clients and...

  • Car Sales Executive

    1 week ago

    Coventry, United Kingdom Listers Full time

    Job Introduction We are currently recruiting for a Car Sales Executive to join our Volkswagen Dealership in Coventry. The hours of work are between 8.30am to 6pm Monday to Saturday, with a day off in the week and working 10am to 4pm on Sundays on a rota basis. Benefits include use of a company car and an OTE of £45,000. As a Sales Executive with Listers...

  • Car Sales Executive

    2 days ago

    Coventry, United Kingdom Listers Full time

    Job Introduction We are currently recruiting for a Car Sales Executive to join our Volkswagen Dealership in Coventry. The hours of work are between 8.30am to 6pm Monday to Saturday, with a day off in the week and working 10am to 4pm on Sundays on a rota basis. Benefits include use of a company car and an OTE of £45,000. As a Sales Executive with Listers...

  • Sales Executive

    2 days ago

    Coventry, United Kingdom Thefutureworks Full time

    We are pleased to assist our valued client who is a training solution business based in Coventry with a relaxed, fun and passionate office culture. We are looking for a Sales Executive to join their team to sell their learning and development solutionswhich include customised commercial training on the topics of leadership, management, project management,...

  • Business Development Executive

    1 week ago

    Coventry, United Kingdom BMS Performance Ltd Full time

    Business Development Executive - Family owned close knit company. - Almost 300 years of history. - Huge range of industries to sell to. - Massive portfolio of available products. **Requirements**: To be considered for the Business Development Executive role you must have: - Experience with B2B consumables sales. - Hunger for new business. - Consultative...

  • Used Car Sales Executive

    2 weeks ago

    Coventry, United Kingdom Company: Full time

    Find jobs in the automotive retail industry Sytner Group are excited to offer a Permanent Used Car Sales Executive role with a basic salary of £20,000 and the potential to make a generous commission.Our Sales Executives really are at the heart of ensuring that we deliver first class customer experiences to every customer that visits one of our...

  • Used Car Sales Executive

    Found in: Whatjobs ES C2 - 6 days ago

    Coventry, United Kingdom Sytner Full time

    Sytner Group are excited to offer a Permanent Used Car Sales Executive role with a basic salary of £20,000 and the potential to make a generous commission.Our Sales Executives really are at the heart of ensuring that we deliver first class customer experiences to every customer that visits one of our dealerships.Joining us as a Sales Executive means you...

  • Client Account Executive

    2 days ago

    Coventry, United Kingdom DG Partnership Ltd Full time

    **Client Account Executive - £24,000 £28,000 + Benefits - Midlands (West) / Remote** **The Role Do you have excellent customer service skills, delivering a great service to our internal and external customers? Would you like the opportunity to develop your talents and build a rewarding career within a dynamic team? If so, we are looking for you. We are...

  • Used Car Sales Executive

    1 week ago

    Coventry, United Kingdom Manpower Group (UK) Full time

    Sytner Coventry is looking for a Used Car Sales Executive. Your role As a Sytner Sales Executive, you will communicate with customers to support and understand their needs, on their journey to buying a new car. Sytner Sales Executives work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the...

  • Business Development Executive

    2 days ago

    Coventry, United Kingdom MTC OPERATIONS LIMITED Full time

    We are looking for a Business Development Executive to join our MTC Training Team based in Coventry or Oxford. The role of the BDE will be to support MTC Training to achieve commercial and apprenticeship targets across multiple sites primarily focussed on the commercial activity . Roles and Responsibilities Contribute to the growth of MTC Training by...