Customer Success Executive

2 weeks ago

Coventry, United Kingdom Contechs Full time

Customer Success Executive

**Full-time role with full training and career development offered.**

**Competitive salary with incentives.**

**Division: Digital Construction**

A leading UK Digital Construction consultancy that supports a prestigious customer base within the AEC (Architecture, Engineering, and Construction) sector.

**The Role**

Due to expansion our customer is looking for an ambitious new Customer Success Executive. This is a pivotal role within the digital construction sales team, focused on driving lead generation and providing the platform needed for continued success.

The position will provide a fantastic opportunity to the successful applicant to establish themselves as part of a passionate and driven team of industry experts who will be committed to supporting your success.

**Responsibilities**:
Client prospecting and new customer acquisition.

Source new opportunities from existing clients and proactively identify new sales prospects.

Customer calling to ensure success of sales and marketing campaigns.

Utilise social media as a social selling tool.

Lead nurturing, working closely with the field sales team and the Internal Sales Manager.

Nurture existing Digital Construction customers to ensure they are satisfied, loyal and that we are continually exploring additional opportunities.

Work with sales teams to identify and qualify opportunities for up/cross sell in existing account base

Distribute customer communications including welcome, updates, feedback, offers and further information.
Follow-up and nurture of incoming leads and tasks assigned by marketing.
Review marketing intelligence supplied by marketing
Account based marketing support and follow up when necessary
Provide sales support on marketing campaigns when required including events, offers and incentives.
Build customer and prospect reports
Collect customer feedback and ensure customer satisfaction

**Experience & Qualifications (Desired, not necessarily required)**

Educated to degree level or relevant experience
Customer facing experience - able to demonstrate aptitude and suitability in a previous role
Experience with using social media for business
Excellent verbal and written skills
The Professional Individual
High organisational skills, extremely disciplined with time-management and possesses a strong work ethic
First rate interpersonal skills and approachable nature
Excellent command of language both written and verbal
Strong professional attitude to all aspects of work, both dealing with customers and colleagues
A clear strength of character - able to remain determined to attain targets under pressure or when handling customer objections
The determination to succeed and reach goals (set by the manager and by themselves)
Strong, driven mentality - a self-starter
Good telephone manner
Manages conflicting priorities to ensure objectives are achieved, and deadlines are met
Contribute to ideas, approaches and insights that enable innovation
Has a passion for technology and always aspires to learn more
Understands how to offer value to a customer

Excellent Opportunity - Permanent

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: One location

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