Customer Success Manager
3 weeks ago
Field Service Management SaaS - CSM - Fully remote. A consultative and proactive Customer Success Manager is required by a leading provider of service management software solutions. This organisation is going through an exciting growth phase and requires a CSM to drive utilisation of this SaaS solution within their base of field service provider customers.
The organisation: * Well established with an excellent reputation and points of differentiation within their chosen verticals - verticals that are expanding strongly * SaaS ERP solution / field service management solution / workforce management software - vendor - not a reseller. * Privately owned, UK based, highly ethical and long-term minded business. * CSM is required to work with 25 - 30 mid-level customers to help them gain maximum value from the SaaS solution. * A professional and respected Customer Success Team focusing on NPS, high rates of utilisation and NRR * A strongly growing business with major market opportunity due to IoT The person: * Minimum 2 years experience in a CSM role for a SaaS provider of field service management software, asset management software, workforce management solutions or ERP solutions. * Someone working as a user of service management SaaS or field service management SaaS would also be very interesting * A credible and empathic communicator with a stable work history and an understanding of what is required for successful adoption of SaaS solutions * Experience of mapping business processes to workflow software to drive best practice within customers * This is a fully remote, home-based role. Occasional travel to customer sites will be driven by the CSM. All customers are UK based. This organisation has a work from anywhere policy with head office located in North West England. The package includes a salary ranging from £40,000 to £45,000 + bonus. The package could be higher for exceptional candidates with highly relevant industry experience. There are the usual benefits that would be expected from such a role. This is an exciting opportunity for someone wanting to make a significant contribution to an organisation and be recognised for what they achieve. There are also real long-term opportunities for career development within this organisation. Applications are invited from individuals that match the above description and are both based in the UK and eligible to work in the UK. Autus HR has been contracted to search for, assess and select Professionals who will be successful in this role. Due to the specific requirements of this role, only a small percentage of all applications will be invited to progress through the process, however we will respond to every application we receive. Not being successful for this role does not exclude you from applying for other opportunities. For further information, please contact Paul Roberts #J-18808-Ljbffr-
Customer Success Manager
1 month ago
Coventry, United Kingdom Applause IT Full time**Customer Success Manager** **Salary: £45,000 - £50,000 Base + OTB £70,000 + Benefits** **Remote Role, Must be able to visit Coventry based office once a week.** **The Company and Role** My client is in search of an enthusiastic Customer Success Consultant / Account Manager with a proactive customer focused mindset. They are embarking on a...
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Customer Success Executive
4 weeks ago
Coventry, United Kingdom Contechs Full timeCustomer Success Executive **Full-time role with full training and career development offered.** **Competitive salary with incentives.** **Division: Digital Construction** A leading UK Digital Construction consultancy that supports a prestigious customer base within the AEC (Architecture, Engineering, and Construction) sector. **The Role** Due to...
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Customer Success Manager
1 month ago
Coventry, United Kingdom the-mtc Full timeCustomer Success Manager We are looking for a Customer Success Manager to join our Business Development Team based in Coventry. Reporting to the Head of Sales operations, the Sales Operations team is tasked with acquiring, managing, and growing our customer relationships whilst maximising margins. This key role will work proactively to provide...
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2 x Customer Success Manager
2 weeks ago
Coventry, United Kingdom Manufacturing Technology Centre Full timeWe are looking for x2 Customer Success Managers to join our Business Development Team based in Coventry. Reporting to the Head of Sales operations, the Sales Operations team is tasked with acquiring, managing, and growing our customer relationships whilst maximising margins. This key role will work proactively to provide support services to customers with...
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2 x Customer Success Manager
3 weeks ago
Coventry, Coventry, United Kingdom Manufacturing Technology Centre Full timeWe are looking for x2 Customer Success Managers to join our Business Development Team based in Coventry.Reporting to the Head of Sales operations, the Sales Operations team is tasked with acquiring, managing, and growing our customer relationships whilst maximising margins. This key role will work proactively to provide support services to customers with a...
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Apprentice Digital Marketer
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Coventry, United Kingdom The Development Manager Ltd (TDM) Full timeOpportunity information Salary £184.8 per week Duration 15 months Advert closing date 30/04/2023 Description Calling all budding Digital Marketers! One of the West Midlands leading Web Design Agencies, are currently recruiting a Digital Marketing Apprentice to support their busy team. - Social Media Management. - Growing both Image + and client’s...
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Customer coordinator
3 days ago
Coventry, United Kingdom Adecco Full timeExcellent Opportunity Available Customer Co- OrdinatorUp to £30.000 depending on experience.Our client is recruiting for Customer Co-Ordinators to work within their busy and successful teams. Are you looking for a permanent role where you are customer first? Can you offer outstanding customer service whilst working towards office SLA's.Job Role:Providing...
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Customer coordinator
3 days ago
Coventry, United Kingdom Adecco Remote Work Freelance Full timeExcellent Opportunity Available Customer Co- OrdinatorUp to £30.000 depending on experience.Our client is recruiting for Customer Co-Ordinators to work within their busy and successful teams. Are you looking for a permanent role where you are customer first? Can you offer outstanding customer service whilst working towards office SLA's.Job Role:Providing...
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Account Manager Customer Service Hybrid
2 days ago
Coventry, United Kingdom SER Limited Full timeExperienced Account Manager Role IT Network and Infrastructure 30-50k dependant on experience/ commission split, Hybrid role, 1-2 days in the office , flexible on working arrangement dependant on location/background of successful applicant. 21 days plus bank holidays, 9-5 Mondays to Friday, pension scheme standard. The company is seeking experienced...
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Customer Service Advisor
1 month ago
Coventry, United Kingdom Pro1 Recruitment Ltd Full timeWe are looking for a Customer Service Advisor to join our reputable client on a permanent basis. This is a fantastic opportunity to further your career with a well-established, reputable, UK company. To be the customer’s first point of contact, working with internal departments and suppliers to provide knowledgeable support and fast, in full resolutions...
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Customer Liaison Officer
1 week ago
Coventry, United Kingdom Red Rock Consultants Full timeRed Rock Consultants are working with a leading FM company in the Walsall area. Due to new contractual wins leading to large scale growth across the Birmingham region, our client are now looking to recruit for Customer Liaison Officers. This Customer Liaison Officer role will be working on the Planned Works for door replacements, carrying out the...
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Customer Claims Coordinator
1 month ago
Coventry, United Kingdom Brellis Recruitment Full timeCustomer Claims CoordinatorWe are seeking a Customer Claims Coordinator to manage the claims and repair handling process for a company in Coventry. The successful candidate will be responsible for ensuring excellent customer experiences by efficiently handling claims, coordinating with internal stakeholders and adhering to established standards.Main Duties...
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Customer Service Advisor
4 weeks ago
Coventry, United Kingdom AT Management Full time**Job Title**: Customer Service Advisor **Location**:Coventry **Salary**: £22.5k per annum **Job type**:Full Time Are you Enthusiastic? Driven? Adaptable? Maybe looking for a career change? No Experience, No Problem. This can be an advantage and we provide full training! AT Management (ATM) is an established contact centre which provides Customer...
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Customer Service Administrator
1 month ago
Coventry, United Kingdom Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing Full timeCUSTOMER SERVICE ADMINISTRATOR - COVENTRY - 37.5 HOURS A WEEK - SALARY £25,000. Our leading global solutions client are rapidly expanding and looking for a new Sales Administrator to join its successful team. Key responsibilities: Reporting to the Office Manager, you will be required to undertake a range of supporting activities which include: Key...
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Customer Service Advisor
1 week ago
Coventry, United Kingdom Adecco Full time**Excellent Opportunity Available** **Coventry - Temp to perm role** **9am-5pm** **£20,000 -£23,000** **As a Customer Service Representative, you will be part of a Customer Service team based in our UK facility in Coventry. You will be part of a wide Customer Service team who are responsible for dealing with product & service enquiries, Quotes,...
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Customer Service Advisor
2 weeks ago
Coventry, United Kingdom The Job People Full timeThe Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...
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Customer Service Representative
3 days ago
Coventry, United Kingdom DCG Logistics Full timeDCG Logistics UK LTD are an international freight forwarder with depots in Coventry, Chelmsford, Witham, and Dartford. With the expansion of our business, we are seeking a dynamic and motivated Entry-Level Customer Service Representative to join our team. This role offers an excellent opportunity for recent graduates to gain valuable experience in the...
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Customer Service Advisor
1 week ago
Coventry, United Kingdom The Job People Limited Full timeThe Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...
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Customer Service Advisor
3 days ago
Coventry, United Kingdom The Job People Full timeThe Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...
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Customer Service
1 month ago
Coventry, United Kingdom Parents in Logistics Ltd Full timeJob Title: Customer Service A customer service/admin role typically combines responsibilities related to customer service with administrative tasks. In such a position, an individual is expected to handle both customer-facing duties and various administrative functions. Here are some common aspects of a customer service/admin role: - **Customer Service...