Customer Service Advisor
3 weeks ago
The Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry.
Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident, enthusiastic individuals to join the bubbly / friendly team. Role purpose of a Customer Service Advisor in Coventry To be the customer's first point of contact, working with internal departments and suppliers to provide knowledgeable support and fast, in full resolutions to ensure the best experience for the customer possible and helping to ensure commercial success. Responsibilities Of a Customer Service Advisor- To ensure all customer enquiries via any method, are answered in full within a KPI timeframe, with the aim of first contact resolution.
- To process orders onto our system and send order confirmations within KPI timeframe with a 'right first time' approach'
- Record, update and resolve customer complaints with KPI timeframes, ensuring effective management of customer's expectations throughout the process (including managing claims and credits and working with internal and external stakeholders)
- Build and maintain customer relationships in a professional and courteous manner.
- To identify and participate in continuous improvement projects, leading to greater efficiency and a better customer experience.
- To ensure complete data protection compliance
- To act as a role model for their company putting customer first principles and behaviours
- Any other ad-hoc duties as required including but not limited to, reception duties.
- Logical, efficient and effective problem solver
- Excellent time management skills
- Previous customer service experience in high pressure setting
- Ability and willingness to learn
- Excellent verbal and written communication - Both formally and informally
- Helpful, dedicated, empathetic and diligent.
- Totally customer focused
- Can build effective relationships with customers and colleagues
- Previous experience or knowledge of industrial, construction or manufacturing industries
- Awareness of Lean six sigma principles
- Export experience
- Permanent role
- Monday to Friday 09.00 - 17.00
- Starting salary £22,790
- Salary reviews and increases as you learn
- Pension
- Staff perks and well being days
- Death in service benefit
- 23 days holiday, plus bank holidays - increases with service
- You can buy an additional 2 days A/L each year
- Opportunities to train and progress
- Christmas shutdown
- Great work life balance
- Fun, friendly and approachable team to work within.
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Advisor services
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Coventry, United Kingdom Nuffield Health Brentwood Full timeCustomer Services Advisor Warwickshire Hospital | Customer Services | Part Time | Permanent |On Site (5 hours Over 3 days Monday - Friday) Salary - Competitive, depending on experience Join us as a Customer Service Advisor in our Warwickshire Hospital and play your part in building a healthier nation. Our Sales & Services department currently have an...
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Customer Service Advisor
2 days ago
Coventry, United Kingdom Hamilton Woods Full time**Customer Service Advisor Temporary - Permanent £30,000 Coventry** Hamilton Woods Associates are currently recruiting for a Customer Service Advisor on a temporary to permanent basis to join a manufacturing organisation based in Coventry. **Duties and Responsibilities of the Customer Service Advisor**: - To act as first point of contact - Coordinate...
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Customer Service Advisor
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Coventry, United Kingdom MBA Group Full timeShort Description MBA are recruiting for a highly successful financial organisation who are looking for a Customer Service Advisor to join their team in Coventry. Full Job Description MBA are recruiting for a highly successful financial organisation who are looking for a **Customer Service Advisor** to join their team in Coventry. The most important thing...
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Customer Service Advisor
4 weeks ago
Coventry, United Kingdom The Job People Full timeThe Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...
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Customer Service Advisor
2 weeks ago
Coventry, United Kingdom The Job People Full timeThe Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...
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Customer Service Advisor
4 days ago
Coventry, United Kingdom Matt Burton Full timeMBA are recruiting for a highly successful financial organisation who are looking for a Customer Service Advisor to join their team in Coventry. The most important thing for them is to help and support as many customers as possible. They value honesty,integrity and good old-fashioned customer service. Having been voted one of 100 best companies to work for...
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Customer Service Advisor
1 week ago
Coventry, United Kingdom The Job People Full timeThe Job People are looking for Customer Service AdvisorsAdvisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouseinhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking...
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Customer Service Advisor
2 weeks ago
Coventry, United Kingdom Reed Business Support Full timeReed are working in partnership with a global, well-established payment solutions company. We are recruiting for Customer Service Advisors to join them at their site at Binley Business Park in Coventry. This exciting opportunity is ideal for anyone who is looking to start their career in Customer Service and is looking for a full time, permanent...
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Customer Service Advisor
3 weeks ago
Coventry, United Kingdom Proftech Talent Ltd Full time**Sales and Customer Service Advisor** We are recruiting for a Sales/Customer Service Advisor to join our Coventry based client who supply to the construction industry. Your role will be to receive calls from customers, suppliers, and internal customers. Dealing with quotes, order processing,technical advice and customer queries and complaints. This rapidly...
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Customer Service Advisor
3 days ago
Coventry, United Kingdom MBA Group Full timeMBA are recruiting for a highly successful financial organisation who are looking for a **Customer Service Advisor** to join their team in **Coventry**. The most important thing for them is to help and support as many customers as possible. They value honesty, integrity and good old-fashioned customer service. Having been voted one of 100 best companies to...
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Customer Service Advisor
1 month ago
Coventry, United Kingdom Recruitment Bunker Full time**Customer Service Advisor** **£25,000 to £30,000** **Coventry** The Recruitment Bunker are recruiting exclusively for a Customer Service Advisor for a leading automotive company based in Coventry. **Overview of the role** - Customer Service Advisor - Salary - £25,000 - £30,000 - Holidays - 33 Days (Including bank holidays) - Location -...
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Customer Service Advisor
2 weeks ago
Coventry, United Kingdom Reed Business Support Full time**Position**: Customer Service Advisors **Salary**: £10.34 P/H **Contract**: Permanent Contracts **Location**: Coventry.CV3. Office based. **Working Shifts**: 9.00am - 6.00pm **Reed Specialist Recruitment** are delighted to be supporting a local Coventry company that are regularly looking out for call centre **Customer Service Advisors**. Our client...
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Customer Service Advisor
3 weeks ago
Coventry, United Kingdom The Job People Full timeThe Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...
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Customer Service Advisor
6 days ago
Coventry, United Kingdom The Job People Full timeThe Job People are looking for Customer Service AdvisorsAdvisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouseinhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for...
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Customer Service Advisor
1 week ago
Coventry, United Kingdom The Job People Full timeThe Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...
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Customer Service Advisor
4 weeks ago
Coventry, United Kingdom The Job People Full timeThe Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...
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Customer Service Advisor
3 days ago
Coventry, United Kingdom The Job People Full timeThe Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...
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Customer Services Advisor
3 weeks ago
Coventry, United Kingdom Nuffield Health Brentwood Full timeCustomer Services Advisor Warwickshire Hospital | Customer Services | Part Time | Permanent |On Site (22.5 hours Over 3 days Monday - Friday) Salary - Competitive, depending on experience Nuffield Health is Britain’s largest not-for-profit healthcare organisation. Join us as a Customer Service Advisor in our Warwickshire Hospital and play your part in...
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Customer Service Advisor
2 weeks ago
Coventry, United Kingdom Community Partnership Personnel Full timeCommunity Partnership Personnel are delighted to be working alongside a leading provider of affordable housing in Coventry to recruit for several Customer Service Advisor vacancies. As a Customer Service Advisor, you will be responsible for providing advice and guidance to the organisations residents on all housing related enquiries. Overview - Immediate...
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Customer Service Advisor
2 weeks ago
Coventry, United Kingdom GMP Recruitment Ltd Full timeAre you a passionate Customer Service professional looking for a new and exciting role? GMP Recruitment are proud to partner a vastly successful, multi-million-pound e-commerce business with an international customer reach, located in Coventry. We are recruiting on their behalf for several Customer Service Advisors to join their team on a full time,...