Customer Support Executive

1 month ago

Coventry, United Kingdom Millboard Full time

**Purpose**: Handling customer enquiries and queries in a highly proficient/professional manner, enhancing customer knowledge, maximising revenue through follow up of sales enquiries, recognising enquiry potential and maximising output through inbound and outbound telephone calls.

**Responsibilities**
- Take inbound calls, maximise and recognise the potential of each call whilst servicing the customers needs.
- Achieve set sales and service KPI’s
- Follow up sample requests and other sales opportunities by telephone. Setting appointments, referring to installers, progressing project and commercial opportunities where appropriate.
- First line processing and resolution of customer complaints / disputes, where these occur
- Send out quotations promptly
- Other duties as assigned

**Person Specification**:
The competencies listed are appropriate to the regional sales coordinator role and are an illustration of the qualities that the Company requires:
- Previous experience within a sales office setting
- Excellent telephone skills
- Excellent listening skills
- Highly articulate with a high standard of literacy
- A passion for offering a first-class service
- Ability to work accurately at a fast pace
- Warm and friendly attitude
- Resilience when dealing with difficult discussions
- Previous experience in complaint handling and/or dispute resolution
- To be able to work within a team, in a busy environment.
- Highly Organised
- Ability to communicate to various levels both internally and externally

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