Customer Service Executive

4 weeks ago

Coventry, United Kingdom Glu Manufacturing Full time

**The Role**: Customer Service Executive

**Location**: Coventry

**Salary**:£30,000 per annum

**Status**: Permanent

**Hours**: Monday to Friday 0800-1700

**Your Mission**:The Customer Service Executive will be responsible for handling customer enquiries and queries in a highly proficient/professional manner, enhancing customer knowledge and experience. Maximising revenue through follow-up of sales enquiries, recognising enquiry potential and maximising output through inbound and outbound telephone calls.

**The Client**:Established in 1976, our prestigious client is a family-owned business which manufactures outdoor living space. A company with a great culture and values which recognises and rewards their employees. An outstanding place to work with aa supportive leadership team in superb new open-plan offices in Coventry.

**The Position**:

- Taking inbound calls, maximising, and recognising the potential of each call whilst servicing the customer's needs.
- Achieve set sales and service KPIs.
- Follow up on sample requests and other sales opportunities by telephone.
- Setting appointments, referring to installers, progressing project and commercial opportunities where appropriate.
- First-line processing and resolution of customer complaints/disputes, where these occur.
- Send out quotations promptly.

You must be able to demonstrate a high level of telephone skills and have a passion for servicing customer’s needs and contributing to sales targets.

You will be required to take incoming calls, maximise potential, driving the call towards achieving set KPIs and business goals.
- Previous experience within a sales office setting
- Excellent telephone skills
- Excellent listening skills
- Highly articulate with a high standard of literacy
- A passion for offering a first-class service.
- Ability to work accurately at a fast pace.
- Warm and friendly attitude
- Resilience when dealing with difficult discussions.
- Previous experience in complaint handling and/or dispute resolution
- To be able to work within a team, in a busy environment.
- Highly Organised
- Ability to communicate to various levels both internally and externally.

**Job Types**: Full-time, Permanent

Pay: From £30,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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