Customer Support Specialist

3 weeks ago


Coventry, United Kingdom Consult Energy Full time
Customer Support Specialist
Consult Energy are working with a leading provider of energy services in the UK, dedicated to delivering exceptional customer experiences and innovative solutions. With a commitment to sustainability and customer satisfaction, they are at the forefront of shaping the future of the energy industry.
Position Overview: Customer Support Specialist
We are seeking a highly skilled Customer Support Specialists with experience in the UK energy sector. The ideal candidate will possess exceptional communication skills, a strong understanding of energy products and services, and a passion for delivering top-notch customer support.
Responsibilities: Customer Support Specialist
To deliver high quality customer services to the clients within your portfolio by managing complex queries.
Ensure you support clients with: Data reporting, Portfolio management including Change of Tenancies, site additions and query management.
Process customer inquiries, complaints, and service requests in a timely and efficient manner, ensuring high levels of customer satisfaction.
Collaborate with internal teams to coordinate resolutions and deliver seamless customer experiences. Requirements: Customer Support Specialist
Previous experience in a customer service role within the UK energy sector.
Excellent communication skills, both verbal and written, with a professional and courteous demeanour.
Strong problem-solving abilities and a commitment to delivering high-quality service.
Proficiency in using customer service software and CRM systems.
Ability to work well independently and collaborate effectively within a team environment. Location: Coventry (Hybrid)
Salary £23,000 to £28,000 DOE
If you are a passionate and customer-focused professional with a background in the UK energy sector, we encourage you to apply for this exciting opportunity. Please submit your CV and cover letter detailing your relevant experience and qualifications.
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