Customer Service and Logistics Administrator
2 weeks ago
Logistics Customer Support Specialist
00 pm (Flexible hours after training period - e.g., Quarterly Bonuses based on company performance + other benefits
Hybrid remote:4 days in the office and one day working from home (following initial probation period)
As a result of business growth, an exciting opportunity has become available for a Logistics Customer Support Specialist to join an international engineering business, based in Coventry, on a permanent basis, offering great career development opportunities.
Reporting to the Order Management Leader, the Logistics Customer Support Specialist will play a crucial role in supporting and managing customer expectations. The primary responsibility of this role is to look after customer accounts but with a particular focus on logistics, freight forwarding and exports. Focusing on tracking and monitoring the customer orders through the business.
Whilst not essential, the ideal candidate will have some background or experience with customs, exports or freight forwarding. In addition, a strong academic background along with at least two years of work experience are highly desirable for this role.
Key Responsibilities of the Logistics Customer Support Specialist:
Serve as the primary day-to-day customer point of contact, ensuring proactive communication on all order-related matters to provide an exceptional customer experience.
Actively review and manage the company order book, proactively ensuring on-time delivery performance targets are met.
Handle customer inquiries and requests professionally, using problem-solving skills to address delivery or invoice challenges and implement corrective actions to prevent reoccurrence.
Maintain accurate and up-to-date records in relevant databases
Demonstrate a flexible approach to tasks and special projects, actively seeking improvements to enhance organisational efficiency and customer experience.
Undertake additional duties as required to support the organisation's goals.
Key Skills of the Logistics Customer Support Specialist:
Relevant experience in building and nurturing customer/supplier relationships
Proficiency in Microsoft packages e.g. Excel, Word and Outlook
Adaptable and flexible in approaching tasks and working in different situations.
To show your interest in this Logistics Customer Support Specialist role please Apply Now with a copy of your CV, should you be successfully shortlisted a member of our Team will contact you to discuss the role in more detail.
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