Customer Service and Logistics Administrator

2 weeks ago


Coventry, United Kingdom Apex Resource Management Full time

Logistics Customer Support Specialist
00 pm (Flexible hours after training period - e.g., Quarterly Bonuses based on company performance + other benefits
Hybrid remote:4 days in the office and one day working from home (following initial probation period)
As a result of business growth, an exciting opportunity has become available for a Logistics Customer Support Specialist to join an international engineering business, based in Coventry, on a permanent basis, offering great career development opportunities.
Reporting to the Order Management Leader, the Logistics Customer Support Specialist will play a crucial role in supporting and managing customer expectations. The primary responsibility of this role is to look after customer accounts but with a particular focus on logistics, freight forwarding and exports. Focusing on tracking and monitoring the customer orders through the business.
Whilst not essential, the ideal candidate will have some background or experience with customs, exports or freight forwarding. In addition, a strong academic background along with at least two years of work experience are highly desirable for this role.
Key Responsibilities of the Logistics Customer Support Specialist:
Serve as the primary day-to-day customer point of contact, ensuring proactive communication on all order-related matters to provide an exceptional customer experience.
Actively review and manage the company order book, proactively ensuring on-time delivery performance targets are met.
Handle customer inquiries and requests professionally, using problem-solving skills to address delivery or invoice challenges and implement corrective actions to prevent reoccurrence.
Maintain accurate and up-to-date records in relevant databases
Demonstrate a flexible approach to tasks and special projects, actively seeking improvements to enhance organisational efficiency and customer experience.
Undertake additional duties as required to support the organisation's goals.
Key Skills of the Logistics Customer Support Specialist:
Relevant experience in building and nurturing customer/supplier relationships
Proficiency in Microsoft packages e.g. Excel, Word and Outlook
Adaptable and flexible in approaching tasks and working in different situations.
To show your interest in this Logistics Customer Support Specialist role please Apply Now with a copy of your CV, should you be successfully shortlisted a member of our Team will contact you to discuss the role in more detail.



  • Coventry, United Kingdom Unipart Logistics Full time

    **Location**: Baginton, Coventry (CV3 4FZ) **Contract Type**: Fixed Term, 12 months **Hours**: Full Time, 40 hours per week Monday to Friday **Salary**: £26,000 per annum **Benefits**: 30 days holiday including bank holidays, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme. **About the Job:...


  • Coventry, United Kingdom DCG Logistics Full time

    DCG Logistics UK LTD are an international freight forwarder with depots in Coventry, Chelmsford, Witham, and Dartford. With the expansion of our business, we are seeking a dynamic and motivated Entry-Level Customer Service Representative to join our team. This role offers an excellent opportunity for recent graduates to gain valuable experience in the...

  • Customer Service

    1 month ago


    Coventry, United Kingdom Parents in Logistics Ltd Full time

    Job Title: Customer Service A customer service/admin role typically combines responsibilities related to customer service with administrative tasks. In such a position, an individual is expected to handle both customer-facing duties and various administrative functions. Here are some common aspects of a customer service/admin role: - **Customer Service...


  • Coventry, United Kingdom DCG Logistics Full time

    DCG Logistics UK LTD are an international freight forwarder with depots in Coventry, Chelmsford, Witham, and Dartford. With the expansion of our business, we are seeking a couple of dynamic and motivated Entry-Level Part-Time Customer Service Representatives to join our team. This role offers an excellent opportunity for recent graduates to gain valuable...


  • Coventry, Coventry, United Kingdom TALENTTECH RECRUITMENT LTD Full time

    Logistics AdministratorCatering Equipment Supplier - Coventry BasedCoventry, Solihull, Leamington Spa, Kenilworth, Bedworth 28, ,000 basic salary + Milage/Pool vehicle when needed + Perkbox + BenefitsUnique opportunity to join a genuine market leaderLooking for somewhere to enhance your logistics and inventory experience?Training and progression...


  • Coventry, United Kingdom Igloo Automotive Full time

    Igloo are delighted to be recruiting for a Logistics Administrator on the behalf of our client based in Coventry (CV6). **The Role**: - Create requests for bikes to be picked from storage - Transport to be booked from and to storage facilities - Updating system with manual costs and sales - Answer internal enquires from delivery depots - Answer external...


  • Coventry, United Kingdom Adecco Full time

    A leading global automaker and provider of innovative mobility solutions are currently looking to recruit a Logistics Administrator with immediate start following on-boarding checks. Annual rate is between 30k to 35k depending on experience. Hybrid role likely to be 1 day from home and 4 days at the Coventry office Duration: 3 months Role...


  • Coventry, United Kingdom Adecco Full time

    A leading global automaker and provider of innovative mobility solutions are currently looking to recruit a Logistics Administrator with immediate start following on-boarding checks. Annual rate is between 30k to 35k depending on experience. Hybrid role likely to be 1 day from home and 4 days at the Coventry office Duration: 3 months Role...


  • Coventry, United Kingdom WR Logistics Full time

    Pallet Network Administrator required in Coventry An Independently owned pallet network, transport and warehousing company is looking for a Pallet Network Administrator to join their team! You will be supporting and assisting a busy pallet network and transport department The Package:£27,500Mon - Fri6.30am - 3pmThe Role:As Pallet Network Administrator, you...


  • Coventry, Coventry, United Kingdom WR Logistics Full time

    Pallet Network Administrator required in Coventry An Independently owned pallet network, transport and warehousing company is looking for a Pallet Network Administrator to join their team You will be supporting and assisting a busy pallet network and transport department The Package: 27,500Mon - Fri6.30am - 3pmThe Role:As Pallet Network Administrator, you...


  • Coventry, United Kingdom WR Logistics Full time

    Pallet Network Administrator required in Coventry An Independently owned pallet network, transport and warehousing company is looking for a Pallet Network Administrator to join their team! You will be supporting and assisting a busy pallet network and transport department The Package: £27,500 Mon - Fri 6.30am - 3pm The Role: As Pallet Network...


  • Coventry, United Kingdom Dixon International Logistics Full time

    Due to company expansion we are looking for additional administrative support our busy Transport Office in Coventry, CV3. Dixon International Logistics is a fast-paced, modern, family owned company. Head Quartered in Dublin, the Coventry depot is the heart of the UK Operation. **Key Responsibilities**: - Answer and direct phone calls in a polite and...


  • Coventry, United Kingdom WR Logistics Full time

    Pallet Network Administrator required in Coventry An Independently owned pallet network, transport and warehousing company is looking for a Pallet Network Administrator to join their team! You will be supporting and assisting a busy pallet network and transport department The Package: £27,500 Mon - Fri 6.30am - 3pm The Role: As Pallet Network...


  • Coventry, United Kingdom Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing Full time

    CUSTOMER SERVICE ADMINISTRATOR - COVENTRY - 37.5 HOURS A WEEK - SALARY £25,000. Our leading global solutions client are rapidly expanding and looking for a new Sales Administrator to join its successful team. Key responsibilities: Reporting to the Office Manager, you will be required to undertake a range of supporting activities which include: Key...


  • Coventry, United Kingdom Bennett And Game Recruitment Full time

    Assistant Logistics Manager Required, to join a reputable independently owned logistics service provider based out of their site in Coventry. Our client provides a renowned service to a number of customers across the UK as well as having dealings in Scotland and Europe. Services offered by the client include Same day UK and European deliveries, Pallet /...


  • Coventry, United Kingdom Unipart Logistics Full time

    Relationships mean everything to us, and this one is particularly special. You’ll have an important part to play in this 12 months Fixed Term Contract supporting the Customs Compliance Manager and the wider business, providing guidance with respect to customsformalities, including special procedures and CDS. Primarily based in Baginton this role will...


  • Coventry, United Kingdom DCG Logistics Full time

    **Coventry Transport Co-ordinator** **DCG Logistics UK Ltd - Job Role**- **Transport Administrator, Coventry** DCG Logistics UK Ltd is an international freight forwarder with warehouses in Chelmsford, Witham, Coventry, and Dartford. We are a fast-growing company in the freight forwarding industry. With our global network, we manage the shipments...


  • Coventry, United Kingdom Acumen Automotive Logistics Ltd Full time

    Acumen Logistics Group is one of the UK’s top 100 logistics companies, providing innovative customer solutions to some of the UK’s most successful companies. We have an excellent opportunity within Acumen Automotive based in Coventry for a Part-time Fleet Administrator to join our workshop team. You will work 20 hours Monday to Friday **Your duties...


  • Coventry, United Kingdom Apex Resource Management Full time

    Logistics Customer Support Specialist Coventry8.30 am – 5.00 pm (Flexible hours after training period - e.g., 8.00 am – 4.30 pm)Quarterly Bonuses based on company performance + other benefitsHybrid remote: 4 days in the office and one day working from home (following initial probation period)As a result of business growth, an exciting opportunity has...


  • Coventry, United Kingdom Apex Resource Management Ltd Full time

    Logistics Customer Support Specialist Coventry8.30 am – 5.00 pm (Flexible hours after training period - e.g., 8.00 am – 4.30 pm)Quarterly Bonuses based on company performance + other benefitsHybrid remote: 4 days in the office and one day working from home (following initial probation period) As a result of business growth, an exciting opportunity has...