Help Desk/customer Support

2 weeks ago


Coventry, United Kingdom The Future Works Full time

We are pleased to assist our valued client who is an industry-leading telematics company based in Coventry, with an opportunity for an empathetic Help Desk/Customer Support Advisor. This position is vital to providing exceptional support to customers on behalf of the company by addressing concerns and questions, ensuring customer satisfaction.

The ideal Help Desk/Customer Support Advisor will have:

- Demonstrable experience in customer service, preferably within the telematics or a similar technological industry
- Exceptional communication skills, both written and verbal, with empathy and patience to best support customers
- Proficiency in Microsoft Office, especially Excel, and CRM systems
- Strong problem-solving abilities and critical thinking skills, with the ability to collaborate to resolve complex issues quickly

This full-time permanent role will be based in the office in Coventry, and offers a generous package including:

- Competitive salary and benefits package, pension plan, and paid time off
- Opportunities for development and career advancement in a fast-growing organisation
- A supportive environment that values diversity, collaboration, and inclusion



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