Customer Support Advisor
3 days ago
Customer Support Advisor
Coventry
£20,319 salary (pro rata)
5 month FTC
Wednesday-Friday
22.5 hours
Hybrid (1 day per week in the office after training is complete)
Brook Street are looking for a customer support advisor to join our client for approximately 5 months on a part time basis in Coventry.
Duties
- Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do
- Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLA
- Provide first line support and advice to customers using company products
- Achieve department KPI's targets ensuring the customer service levels we provide are to the correct standard
- Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possible
About you
- 5 GCSEs including English and Mathematics.
- Experience in a customer service role (contact centre or face to face).
- Excellent communication skills both written and spoken.
- Competent with computer systems and quick to learn new systems.
- Good planning & organisation skills.
- Good problem solving skills.
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